To help us deal with your enquiry quickly and effectively
please use one of the access points given below.
To report a matter to Cheshire
Trading Standards or to seek
advice please 
contact
Consumer Direct North West. Staff at Consumer Direct will
advise you and will also refer complex enquiries, urgent enquiries
and those requiring further action to Cheshire Trading
Standards.
Phone: 08454 04 05 06.
Minicom: 08451 281384.
Email: To email Consumer
Direct, please use
'Contact us' via the Consumer Direct web site.
In person / by post:
Cheshire Trading Standards has an office in The Forum, Chester, CH1 2HS.
Consumer advice surgeries for face to face
advice at The Forum -
Monday
9.00am - 1.00pm
Wednesday 9.00am -
1.00pm
Friday
9.00am - 1.00pm
Office closed for Public Holidays
Please register your complaint or enquiry by telephone or e-mail
with Consumer Direct in the first instance. If an appointment is
required this will be arranged with you by the officer dealing with
the matter.
Phone: 08454 04 05 06.
Minicom: 08451 281384.
UK European Consumer Centre for Services
The UK European Consumer Centre (UK ECC)
provides advice and information when shopping within Europe.
If you happen to be in dispute with a trader located in a different
country to yourself, but still in the European Union, the UK ECC
may be able to provide further support and assist in the contacting
of the trader on your behalf..
Businesses
If you are in business:
If you run a business in Cheshire West and Chester and
require advice on Trading Standards legislation -
Phone: 01244 973708
Fax: 01244 973773
Email: businessadvice@cheshirewestandchester.gov.uk
Address: Business Advice, Regulatory Services,
1st Floor, The Forum, Chester, CH1 2HS.
To discuss Animal Health and Welfare
issues:
Phone: 01244 976767
Fax: 01244 973773
Address: Animal Health, Regulatory Services,
Rivacre Business Centre, Mill Lane, Ellesmere Port, CH66 3TH
To discuss Calibration
Service issues:
Phone: 01244 973951
Fax: 01244 973773
Email: calibrationservice@cheshirewestandchester.gov.uk
Address: Calibration Service, Regulatory
Services, Backford Hall, Backford, Chester, CH1 6EA
ERWIN
ERWIN (Everything Regulation, Whenever It’s
Needed) provides interpreted, simplified and prioritised
information which covers all major Trading Standards legislation,
along with links to a number of relevant resources on the web.
For further information, go to the
Cheshire West and Chester pages.
We welcome calls via RNID Typetalk