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Contact Us

To help us deal with your enquiry quickly and effectively please use one of the access points given below.

Consumers

To report a matter to Cheshire Trading Standards or to seek advice please consumer direct logocontact Consumer Direct North West. Staff at Consumer Direct will advise you and will also refer complex enquiries, urgent enquiries and those requiring further action to Cheshire Trading Standards.

Phone: 08454 04 05 06.
Minicom: 08451 281384.
e-mail: To email Consumer Direct, please use 'Contact us' via the Consumer Direct web site.

In person / by post:
Cheshire Trading Standards has an office in Backford, near Chester

Please register your complaint or enquiry by telephone or e-mail with Consumer Direct in the first instance. If an appointment is required this will be arranged with you by the officer dealing with the matter.

Businesses

If you are in business:
If you run a business in Cheshire West and Chester  and require advice on Trading Standards legislation -

Phone: 01244 973708
Fax: 01244 973773
e-mail: businessadvice@cheshirewestandchester.gov.uk
Address: Business Advice, Trading Standards, Backford Hall, Backford, Chester, CH1 6EA

To discuss Animal Health and Welfare issues:  

Phone:   01244 976767
Fax: 01244 973773
Address: Animal Health, Trading Standards, Backford Hall, Backford, Chester, CH1 6EA

To discuss Calibration Service issues:  

Phone:   01244 973951
Fax: 01244 973773
e-mail: calibrationservice@cheshirewestandchester.gov.uk
Address: Calibration Service, Trading Standards, Backford Hall, Backford, Chester, CH1 6EA

We welcome calls via RNID Typetalk

Where to find us

Cheshire West & Chester Council,
County Hall,
Chester,
Cheshire CH1 1SF

Maps of Cheshire West and Chester

  • Tel: 0300 123 8 123
  • Textphone: 18001 01606 867 670
  • Email

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