Online
You can contact us online or by email
for general enquires or you can use our
online forms to contact specific service areas.
General complaints or feedback should be directed to our
Complaints and Feedback section.
By telephone
Textphone users should dial 18001 01606 867 670
to connect directly to our switchboard via a BT Text direct
operator.
| Service |
Telephone Number |
Opening Hours |
| General Enquiries |
0300 123 8 123 |
8am - 8pm (Monday - Friday) |
| Benefits |
0300 123 7 021 |
8am - 8pm (Monday - Friday) |
| Blue Badges |
0300 123 7 040 |
8am - 8pm (Monday - Friday) |
| Business Rates |
0300 123 7 023 |
9am - 5pm (Monday - Friday) |
| Community Wardens |
0300 123 7 033 |
8am - 8pm (Monday - Friday) |
| Concessionary Travel |
0300 123 7 025 |
8am - 8pm (Monday - Friday) |
| Council and Democracy |
0300 123 7 028 |
8am - 8pm (Monday - Friday) |
| Council Tax |
0300 123 7 022 |
8am - 8pm (Monday - Friday) |
| Environmental Health (including Pest
Control) |
0300 123 7 038 |
8am - 8pm (Monday - Friday) |
| Fraud Hotline |
0300 123 7 030 |
8am - 6pm (Monday - Friday) |
| Highways |
0300 123 7 036 |
8am - 8pm (Monday - Friday) |
| Parish Council hotline |
0300 123 7 049 |
8am - 8pm (Monday - Friday) |
| Parking (enquiries and fines) |
0300 123 7 024 |
8am - 8pm (Monday - Friday) |
| Payments |
0300 123 7 029 |
8am - 8pm (Monday - Friday) |
| Planning |
0300 123 7027 |
8am - 8pm (Monday - Friday) |
| Press and Media Enquiries |
01244 972216 |
8am - 6pm (Monday - Friday) |
| Registration of births, marriages and
deaths |
0300 123 7 037 |
8am - 8pm (Monday - Friday) |
| Schools |
0300 123 7 039 |
8am - 8pm (Monday - Friday) |
| Streetscene |
0300 123 7 026 |
8am - 8pm (Monday - Friday) |
| Waste Permits/Waste Passes |
0300 123 7 042 |
8am - 8pm (Monday - Friday) |
In person
By post
Cheshire West and Chester Council,
HQ,
58 Nicholas Street,
Chester,
CH1 2NP
Accessing Cheshire West and Chester Council information and
services
Council information is also available in Audio, Braille and
large print formats. We are also able to provide a BSL
interpreter to support customers with accessing Council
services.
- Telephone: 0300 123 8 123
- Textphone (BT Text Direct): 18001 01606 867
670
- International Dialling: +44 (0)1244
977989 (calls are charged at international rates)
- Email: equalities@cheshirewestandchester.gov.uk