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Telephone numbers for accessing Council services

Please note: The following services and departments will be operating a reduced service over the Christmas holiday Wednesday 24 December 2014 - Monday 5 January 2015.

Laptop IconRemember, it's quicker and easier for you to contact us online.  

 

Hard of Hearing SymbolTextphone users can request a British sign language support interpreter.

 

Our advisors are available to take your calls for the services listed below from 8am until 7pm, Monday to Friday (excluding Bank Holidays and Christmas). Please see table below for any exceptions. 

If you call our switchboard number, 0300 1238 123, you will be asked to say the name of the service or department you need by our ‘virtual agent’, who will then transfer you direct to that service line. If you’re not sure which service or department you need – please see the list below. If it is not listed you will be transferred to a customer service representative who will assist you with your enquiry.

Important information about Social Services enquiries

Whilst advisors are able to help with most enquiries, please be aware that in some complex cases advice may be required from a specialist advisor who may not be available at all times.

General phone numbers

Service Telephone Number Opening Hours
General enquiries 0300 123 8 123 8am - 7pm (Monday - Friday)
Adult social care gateway team  0300 123 7034 Opening times 
Benefits 0300 123 7 021 8am - 7pm (Monday - Friday)
Blue badges 0300 123 7 040 8am - 7pm (Monday - Friday)
Building control 0300 123 7 027 8am - 7pm (Monday - Friday)
Business rates 0300 123 7 023 9am - 5pm (Monday - Friday)
Charisma card  0300 123 7044 8am - 7pm (Monday - Friday)
Community wardens 0300 123 7 033 8am - 7pm (Monday - Friday)
Concessionary travel 0300 123 7 025 8am - 7pm (Monday - Friday)
Council and democracy 0300 123 7 028 8am - 7pm (Monday - Friday)
Council tax 0300 123 7 022 8am - 7pm (Monday - Friday)
Environmental health (including pest control) 0300 123 7 038 8am - 7pm (Monday - Friday)
Fraud hotline 0300 123 7 030 8am - 6pm (Monday - Friday)
HELP (Local welfare assistance) 0300 123 7065 9am - 5pm (Monday - Friday)
Highways 0300 123 7 036 8am - 7pm (Monday - Friday)
Housing solutions advice line 0300 123 2442. 9am - 5pm (Monday, Tuesday, Thursday, Friday)
1pm-5pm (Wednesday)
Parish council hotline 0300 123 7 049 8am - 7pm (Monday - Friday)
Parking (enquiries and fines) 0300 123 7 024 8am - 7pm (Monday - Friday)
Payments 0300 123 7 029 24 hours, 7 days a week
Planning and building control 0300 123 7027 8am - 7pm (Monday - Friday)
Press and media enquiries 01244 972216 8am - 6pm (Monday - Friday)
Registration of births, marriages and deaths 0300 123 7 037 8am - 7pm (Monday - Friday)
Schools and free school meals 0300 123 7 039 8am - 7pm (Monday - Friday)
Streetscene 0300 123 7 026 8am - 7pm (Monday - Friday)
Waste collection 0300 123 7 026 8am - 7pm (Monday - Friday)
Waste permits/waste passes 0300 123 7 042 8am - 7pm (Monday - Friday)

Calls to 0300 numbers are charged at local rates whether from landlines, mobile phones or payphones. They are included as part of any inclusive minutes or discounts.

Out of Hours Calls

Please note: out of hours calls are dealt with by our call handling service.  All enquires are logged and passed to relevant teams as soon as possible.  Callers should be aware that they are talking to an externally contracted representative and not Cheshire West and Chester Customer Service staff, as a result, they may be required to provide more details than normal.

You can also contact us:

In person

By post

Cheshire West and Chester Council,
HQ,
58 Nicholas Street,
Chester,
CH1 2NP

Accessing Cheshire West and Chester Council information and services

Council information is also available in Audio, Braille and large print formats.  We are also able to provide a BSL interpreter to support customers with accessing Council services.

Translations for the accessible contacts page