Telephone numbers for accessing Council services
Remember, it's quicker and easier for you to contact us online.
Textphone users can request a British sign language support interpreter.
Our advisors are available to take your calls for the services listed below from 8am until 7pm, Monday to Friday (excluding Bank Holidays and Christmas). Please see table below for any exceptions.
If you call our switchboard number, 0300 1238 123, you will be asked to say the name of the service or department you need by our ‘virtual agent’, who will then transfer you direct to that service line. If you’re not sure which service or department you need – please see the list below. If it is not listed you will be transferred to a customer service representative who will assist you with your enquiry.
Important information about Social Services enquiries
- If you need to speak to the Adult Social Care ‘Gateway’ team please say when prompted ‘Adult Social Care’
- If you need to speak to Children’s Services please say ‘Childrens’
Whilst advisors are able to help with most enquiries, please be aware that in some complex cases advice may be required from a specialist advisor who may not be available at all times.
General phone numbers
|Service||Telephone Number||Opening Hours|
|General enquiries||0300 123 8 123||8am - 7pm (Monday - Friday)|
|Adult social care gateway team||0300 123 7034||Opening times|
|Benefits||0300 123 7 021||8am - 7pm (Monday - Friday)|
|Blue badges||0300 123 7 040||8am - 7pm (Monday - Friday)|
|Building control||0300 123 7 027||8am - 7pm (Monday - Friday)|
|Business rates||0300 123 7 023||9am - 5pm (Monday - Friday)|
|Charisma card||0300 123 7044||8am - 7pm (Monday - Friday)|
|Community wardens||0300 123 7 033||8am - 7pm (Monday - Friday)|
|Concessionary travel||0300 123 7 025||8am - 7pm (Monday - Friday)|
|Council and democracy||0300 123 7 028||8am - 7pm (Monday - Friday)|
|Council tax||0300 123 7 022||8am - 7pm (Monday - Friday)|
|Environmental health (including pest control)||0300 123 7 038||8am - 7pm (Monday - Friday)|
|Fraud hotline||0300 123 7 030||8am - 6pm (Monday - Friday)|
|HELP (Local welfare assistance)||0300 123 7065||9am - 5pm (Monday - Friday)|
|Highways||0300 123 7 036||8am - 7pm (Monday - Friday)|
|Housing solutions advice line||0300 123 2442.||9am - 5pm (Monday, Tuesday, Thursday, Friday)
|Parish council hotline||0300 123 7 049||8am - 7pm (Monday - Friday)|
|Parking (general enquiries)||0300 123 7 024||8am - 7pm (Monday - Friday)|
|Payments||0300 123 7 029||24 hours, 7 days a week|
|Planning and building control||0300 123 7027||8am - 7pm (Monday - Friday)|
|Press and media enquiries||01244 972216||8am - 6pm (Monday - Friday)|
|Registration of births, marriages and deaths||0300 123 7 037||8am - 7pm (Monday - Friday)|
|Schools and free school meals||0300 123 7 039||8am - 7pm (Monday - Friday)|
|Streetscene||0300 123 7 026||8am - 7pm (Monday - Friday)|
|Waste collection||0300 123 7 026||8am - 7pm (Monday - Friday)|
|Waste permits/waste passes||0300 123 7 042||8am - 7pm (Monday - Friday)|
Calls to 0300 numbers are charged at local rates whether from landlines, mobile phones or payphones. They are included as part of any inclusive minutes or discounts.
Out of Hours Calls
Please note: out of hours calls are dealt with by our call handling service. All enquires are logged and passed to relevant teams as soon as possible. Callers should be aware that they are talking to an externally contracted representative and not Cheshire West and Chester Customer Service staff, as a result, they may be required to provide more details than normal.
You can also contact us:
- How to find our Customer Service Centres and Council Offices.
Cheshire West and Chester Council,
58 Nicholas Street,
Accessing Cheshire West and Chester Council information and services
Council information is also available in Audio, Braille and large print formats. We are also able to provide a BSL interpreter to support customers with accessing Council services.
- Telephone: 0300 123 8 123
- Textphone (BT Text Direct): 18001 01606 275757
- International Dialling: +44 (0)1244 977989 (calls are charged at international rates)
- Email: firstname.lastname@example.org