Telephone numbers for accessing Council services
Remember, it's quicker and easier for you to
contact us using our online
form.
Textphone users
should dial 18001 01606 867 670 to connect
directly to our switchboard via a BT Text direct operator.
To better meet the needs of our customers, we have extended the opening hours of our customer service contact centre. Our advisors are now available to take your calls from 8am until 8pm, Monday to Friday (see list of services below for any exceptions).
Whilst advisors are able to help with most enquiries, please be aware that in some complex cases advice may be required from a specialist advisor who may not be available at all times.
Out of Hours Calls
Please note: out of hours calls are dealt with by our call handling service. All enquires are logged and passed to relevant teams as soon as possible. Callers should be aware that they are talking to an externally contracted representative and not Cheshire West and Chester Customer Service staff, as a result, they may be required to provide more details than normal.
| Service | Telephone Number | Opening Hours |
|---|---|---|
| General Enquiries | 0300 123 8 123 | 8am - 8pm (Monday - Friday) |
| Benefits | 0300 123 7 021 | 8am - 8pm (Monday - Friday) |
| Blue Badges | 0300 123 7 040 | 8am - 8pm (Monday - Friday) |
| Business Rates | 0300 123 7 023 | 9am - 5pm (Monday - Friday) |
| Community Wardens | 0300 123 7 033 | 8am - 8pm (Monday - Friday) |
| Concessionary Travel | 0300 123 7 025 | 8am - 8pm (Monday - Friday) |
| Council and Democracy | 0300 123 7 028 | 8am - 8pm (Monday - Friday) |
| Council Tax | 0300 123 7 022 | 8am - 8pm (Monday - Friday) |
| Environmental Health (including Pest Control) | 0300 123 7 038 | 8am - 8pm (Monday - Friday) |
| Fraud Hotline | 0300 123 7 030 | 8am - 6pm (Monday - Friday) |
| HELP (Local welfare assistance) | 0300 123 7065 | 9am - 5pm (Monday - Friday) |
| Highways | 0300 123 7 036 | 8am - 8pm (Monday - Friday) |
| Housing Solutions advice line | 0300 123 2442. | 9am - 5pm (Monday, Tuesday, Thursday, Friday) 1pm-5pm (Wednesday) |
| Parish Council hotline | 0300 123 7 049 | 8am - 8pm (Monday - Friday) |
| Parking (enquiries and fines) | 0300 123 7 024 | 8am - 8pm (Monday - Friday) |
| Payments | 0300 123 7 029 | 8am - 8pm (Monday - Friday) |
| Planning | 0300 123 7027 | 8am - 8pm (Monday - Friday) |
| Press and Media Enquiries | 01244 972216 | 8am - 6pm (Monday - Friday) |
| Registration of births, marriages and deaths | 0300 123 7 037 | 8am - 8pm (Monday - Friday) |
| Schools | 0300 123 7 039 | 8am - 8pm (Monday - Friday) |
| Streetscene | 0300 123 7 026 | 8am - 8pm (Monday - Friday) |
| Waste Permits/Waste Passes | 0300 123 7 042 | 8am - 8pm (Monday - Friday) |
Calls to 0300 numbers are charged at local rates whether from landlines, mobile phones or payphones. They are included as part of any inclusive minutes or discounts.
Emergency Duty Team (for out of hours Social Care emergencies)
- Report online: online referral form
- Secure email: edt@cheshirewestandchester.gov.uk.cjsm.net
- Ordinary email: edt@cheshirewestandchester.gov.uk
- Telephone: 01244 977277
- Opening Hours: 4.30 pm to 8.30 am from Monday to Thursday, from 4pm on Friday and 24 hours at weekends and bank holidays
You can also contact us:
In person
- How to find our Customer Service Centres and Council Offices.
By post
Cheshire West and Chester Council,
HQ,
58 Nicholas Street,
Chester,
CH1 2NP
Accessing Cheshire West and Chester Council information and services
Council information is also available in Audio, Braille and large print formats. We are also able to provide a BSL interpreter to support customers with accessing Council services.
- Telephone: 0300 123 8 123
- Textphone (BT Text Direct): 18001 01606 867 670
- International Dialling: +44 (0)1244 977989 (calls are charged at international rates)
- Email: equalities@cheshirewestandchester.gov.uk