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Check your Council Tax balance

Please note: The eCitizen facility will be unavailable from 7am on Friday 27 March for approximately three hours. The balance enquiry will be available during this time should you wish to check your balance. Please accept our apologies for any inconvenience this may cause.

You can access your Council Tax account online using our eCitizen self service facility. You only need to register once to be able to manage any of your accounts. You can then log in at anytime to view your Council Tax account information. As part of the registration process you will be required to request a PIN. For security reasons this will be sent to you by post.

Using eCitizen allows you to access:

Please note, E-Citizen cannot be used to notify us of a change in your circumstances or update your email address for electronic billing. If you wish to notify us of any changes, please use the online forms below.

Services you can access without registering for eCitizen

You do not need to register for eCitizen to access the following online services:

If you would like to sign up to receive your Council Tax bill by email please contact us at: electronicbills@cheshirewestandchester.gov.uk

Please ensure you quote your Council Tax Account reference.