Making a referral
Please do not send a referral without first discussing the referral with the Children's Contact and Referral Team.
Where to find help
- Report it online:
Online referral form for Children's Contact and Referral Team and Emergency Duty Team (out of hours)
Children's Contact and Referral Team
- Email (secure): CART@cheshirewestandchester.gcsx.gov.uk
- Email: (ordinary): firstname.lastname@example.org
- By post:: Wyvern House, The Drumber, Winsford, CW7 1AU
- Opening hours: 8.30am to 5pm from Monday to Thursday,
8.30am to 4.30pm Friday
- Telephone: 01606 275099
- Fax: 01606 275776
Emergency Duty Team (for out of hours emergencies)
- Email (secure): email@example.com
- Email (ordinary): firstname.lastname@example.org
- Telephone: 01244 977277
- Opening hours: 4.30 pm to 8.30 am from Monday to Thursday, from 4pm on Friday and 24 hours at weekends and bank holidays
Note: Please do not use email to send referrals to the Emergency Duty Team. Ensure that any emails sent to this address do not contain any personal information about specific children or young people, as this is not an encrypted email address.
If you wish to use email, then please note the following points. The Children and Young People's Service has implemented CJSM secure email. The CJSM secure email address can also be used as a safe and secure method to send completed referral forms to the team. If you are not using secure email, then no personal information about specific children or young people should be contained in any email sent to us.
Local Children's Social Care Offices
Alternatively, you can visit one of our three office locations and speak with a Duty Social Worker.
- Chester: The Forum, Chester, CH1 2HS
- Ellesmere Port and Neston: 4 Civic Way, Ellesmere Port, CH65 0BE
- Vale Royal: Wyvern House, The Drumber, Winsford, CW7 1AU
What happens next
- Online referrals are checked three times per day on weekdays and we aim to assess each referral within 24 hours - emergency referrals should be telephoned through to the local office between 9am and 5pm and the Emergency Duty Team out of office hours
- The Children's Contact and Referral Team will decide whether to make a referral to a specialist team; redirect the referral to another agency or organisation; send out information; or deal with the query on the spot
- Paper copies of online referrals will be made and may become part of the confidential written records relating to individual clients of the department. Individuals have a right, under the Data Protection Act 1998 to view the records which are held about them. It is exceptional that information is withheld from a client and this should be borne in mind when making an online referral
- Online referrals will only be acknowledged where the referrer is the person concerned, the carer or a professional such as a GP, teacher or nurse etc.
- Referrals which are accepted by the department will be responded to within the Council's Guidelines depending on the priority.
Information for professionals
For professionals making a referral online referral form, the following guidance must be observed.
- As many fields as possible should be completed and some fields must be completed in order for the referral to proceed.
- The name, address and contact details of the person making the referral must be included. Anonymous referrals will not be accepted via the online form, as more information may be needed or details clarified by the receiving worker.
- The permission of the person being referred must have been obtained before a referral is made. Children and Young People's Services rarely accept referrals without such permission, and if permission has not been obtained, an explanation must be given on the referral form.
- The on-line system should not be used where there are concerns about the safety of a child. Any concern of this nature should be telephoned to the appropriate Children's Contact and Referral Team, or, out of hours, to the Emergency Duty Team, without delay.