We monitor our performance regularly to make sure that the services we provide to you are efficient and effective.
We compare our performance with other housing providers and set ourselves challenging targets to ensure that we match the best.
Reports are produced quarterly on performance measures requested by tenants.
Annual report to tenants
The annual report to tenants gives an open and honest view about how well the council's housing management service performed during 2010-11.
The report was produced in partnership with a group of residents