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Contact housing solutions

Housing solutions advice line

For all housing advice enquiries. The advice line is open Monday, Tuesday, Thursday, Friday 9am to 5pm and Wednesday 1pm to 5pm.

Emergency out of hours

If you are homeless out of normal office hours you can ring the Housing Solutions out of hours number. This number is not for general housing advice but for people who are in need of accomodation that night.

Video kiosk

Speak to an adviser via an iConnect kiosk at The Forum, Chester, Civic Offices, Ellesmere Port, Wyvern House, Winsford or Princeway Health Centre, Frodsham. It is also available at the following libraries: Blacon, Barnton, Helsby, Malpas, Neston, Tarporley, Frodsham and Wharton. You can also scan, sign and print forms whilst talking to an adviser.


If you are offered an appointment it will be at one of our offices: