Online Services

Top Tasks in this section
Report a missed bin collection Register a complaint, compliment or comment  Apply for a private hire licence

Do it online

Use these links to access the council's online services.

Adapting homes

• Find out about and apply for equipment and adaptions to the home for disabled people
• Find out about the Disability Facility Grant

Animal Welfare

• Find out about the dog warden service
• Report a stray dog
• Report animal fouling

Arts and entertainment

• Find out about local arts events

Benefits

• Appeal against a housing benefit decision or find out about appeals relating to housing benefit decisions
• Apply for backdating of housing benefit
• Check your eligibility for housing benefit
• Find out about or report changes in circumstances which affect housing benefit claims

Births

• Apply for a copy birth certificate
• Find out about registering a birth
• Find out about searching for a birth certificate
  

Building control

• Find out about nuisance caused by demolition work

Business

• Pay your Business Rates 
• Search for available commercial sites and premises

Careers Advice

• Apply for a job at your local council

Carers

• Apply for a carers assessment
• Find out about advice and support for adult carers
• Find out about advice and support for young carers
• Find out about short term breaks for carers
  

Childcare

• Find out about after/before school childcare

Community Safety

• Report an abandoned vehicle
• Report anti-social behaviour

Complaints, Compliments or Comments

• Register a complaint, compliment or comment 

Consultation overview

• Find out about local consultations
  

Council tax

• Access your Council Tax account online (registration required)
• Appeal against a council tax benefit decision
• Apply for a discount on council tax
• Apply for an exemption from council tax
• Apply for backdating of council tax benefit
• Check your council tax balance
• Check your eligibility for council tax benefit
• Find out about appeals relating to council tax benefit decisions
• Pay your council tax
• Report change of circumstances relating to council tax benefit 
• View your Council Tax bill/instalments paid online (registration required)

Crime Prevention

• Find out about community safety
• Report an abandoned vehicle
• Report anti-social behaviour
• Report graffiti and vandalism 
• Report problems with a bus shelter or bus stop 

Data Protection and Freedom of Information

Find out about or make a freedom of information request

• Find out more about our Publication Scheme 
  

Deaths, Funerals and Cremations

• Apply for a copy death certificate
• Apply to buy a grave plot
• Find out about burial and grave details
• Find out about funeral expenses
• Find out about searching for a death certificate  

Democracy and elections

• Apply to register on the electoral roll
• Find out about citizenship ceremonies
• Find out about councillors declaration of interest
• Find out about elections
• Find out about local council meetings
• Find out about your local councillors
• Find out local council news
• Search council minutes, agendas and reports
• Submit a petition
  

Disabilities

• Apply for a Blue Badge parking permit
• Apply for a needs assessment by social services

Environmental health

• Find out about pest control or report a pest problem

Equality and Diversity

• Find out about the council's interpreting and translation service

Fostering, adopting and looked after children

• Apply for short term breaks for carers of children
• Apply to adopt a child
• Find out about residential care for children
• Find out about short term breaks for carers of children

Home Care

• Find out about care in your own home

Housing

• Find out about council home repairs
• Find out about emergency out of hours repairs to council homes
• Find out about repairs to communal areas of council properties
• Complete a customer housing satisfaction survey 
• Request repairs to your council home
• Apply for permission to alter your council home
• Find out about advice for council tenants
• Find out about Housing Association homes
• Find out about help from the council for private housing tenants
  

Land and premises

• Find out about personal searches of local land charges

Leisure

• Book a leisure session in Winsford, Northwich or Frodsham
• Book theatre tickets for Winsford or Northwich
• Book a meeting room in Chester with Rooms 4 Hire

Libraries

• Apply to join a library
• Find out about library fines
• Find out about library loans
• Find out about library services
• Find out about mobile libraries
• Find your local library
• Renew a library book
• Reserve a library book
• Search the library catalogue  

Licensing and street trading

• Apply for a gambling licence
• Apply for a hackney carriage licence
• Apply for a liquor licence
• Apply for a private hire licence
• Licensing Representations 

Marriage renewal

• Book a marriage renewal ceremony
• Pay for your renewal marriage ceremony
  

Marriages

• Book a civil partnership
• Find out about civil marriage ceremonies
• Find out about historical searches on marriages
• Order a copy marriage/birth/death certificate
• Pay for your civil wedding / civil partnership ceremony
  

Naming ceremonies

• Book a naming ceremony
• Pay for your naming ceremony

Parental Support

• Find out about educating your child at home
  

Parking

• Appeal against your parking fine
• Apply for a parking permit
• Find out about council car parks
• Pay a car parking fine 

Parks and open spaces

• Apply for an allotment
• Find out about gypsy and traveller sites
• Find out about local parks
• Find out about play facilities in the community
• Apply to have the grass cut in a play area
• Report an overhanging hedge 
• Report tree damage or hazards 

Planning

• Find out about Local Development Frameworks
• Report dangerous building and structures 
• Report an alleged breach of planning control
• Report a problem with a tree
• Search the register of planning decisions  
• Search for a waste / mineral planning application  (former Cheshire County Council applications)  

Pollution

• Find out about local air pollution
• Find out about noise nuisance
  

Right to buy

• Find out about the right to buy scheme
• Make an application under the right to buy scheme

Road Safety

• Book a Pass Plus Xtra course (new drivers course)
• Find out about other road safety courses
  

Roads, highways and pavements

• Find out about road closures and diversions
• Find out about road gritting and snow clearing
• Report a fault with roads, pavements or street furniture eg damaged bollards, bridges, manhole or grid covers, pavement or footpath defects, pedestrian crossings, street lighting, street furniture, traffic lights, traffic signs, pot holes or highways obstructions such as grass cutting, overhanging trees or broken street lights.  

Rubbish, waste and recycling

• Apply for a Household Waste Permit
• Apply for a Neston Household Waste Recycling Centre Permit
• Buy a subsidised compost bin
• Find out about disposing of garden waste
• Find your nearest recycling centre
• Report fly tipping
• Report a missed bin collection
• Report problems with a litter bin 

Safety

• Find out about and report dangerous buildings and structures

 Schools and Colleges

• Appeal against a school admission decision
• Apply for a primary school place
• Apply for a secondary school place
• Apply for an assessment of special educational needs
• Apply for free school meals
• Apply for school transport
• Check the progress of your school transport application
• Pay for school transport
• Apply for school transport for a child with special educational needs
• Apply to be a school governor
• Find out about school truancy
• Find out school term dates

Services for the elderly

• Apply for community meals
• Find out about day centres
• Find out about leisure activities for older people
• Find out about the keeping warm in winter service
• Search for a care home

Sports, Clubs and Centres

• Find out about and book sports facilities

Street Care and Cleaning

• Report abandoned vehicles 
• Report problems with a bus shelter or bus stop 
• Report graffiti and vandalism 
• Report below standard grounds maintenance
• Report a public toilet in an unsatisfactory condition 
• Report a street that needs cleaning 

Trading Standards

• Find advice to consumers

Walking and Cycling

• Find out more about safe routes to school

Transport

• Apply for schools or college transport
• Check the progress of your school transport application
• Pay for school transport
• View Bus Service Timetables
• View Public Transport Route Maps
• Apply for a disabled person's bus pass
• Apply for a older person's bus pass
• Find out about community transport schemes
• Find out about parking bays for registered disabled drivers

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