Food hygiene
Food Hygiene Rating Scheme
The Food Hygiene Rating Scheme is a national scheme being run in partnership with the Food Standards Agency.
The Rating scheme encourages consumers to make informed choices about the places where they eat out or shop for food by making our food hygiene inspection findings accessible and available.
Businesses within Cheshire West and Chester will now be receiving certificates and window stickers stating their current Food Hygiene Rating which should be prominently displayed.
Complaints about food hygiene
To make a complaint about food hygiene, contact the Council's Food Safety Team:
- Telephone: 0300 123 7 038 and ask to speak to the Council's Food Safety Team
- Email: foodsafety@cheshirewestandchester.gov.uk
- Write: Regulatory Services, Wyvern House, Winsford, CW7 1AH
For businesses
In order to ensure that the scheme is fair to businesses, the following safeguards are available:
Appeal procedure
Following a hygiene inspection of your premises by a food safety officer you will be told in writing within 14 days what your food hygiene rating is. If you think that the rating is wrong or unfair you can appeal against this.
- Download: Appeal form and guidance (PDF, 20KB)
Right to reply
This lets you explain to potential customers any actions that you have taken after your inspection to improve hygiene standards at your premises or to say if there were unusual circumstances at the time of the inspection that might have affected your food hygiene rating.
Request a re-visit
If you make the improvements to hygiene standards that the food safety officer told you about at your last planned inspection you can ask for a re-visit before the next planned inspection so that the hygiene standards in your premises can be reassessed with a view to giving you a new and higher food hygiene rating.
Further assistance
If you cannot resolve matters in this way, you can use our corporate complaints procedure.
- Explore: Corporate complaints procedure