Food hygiene
Food Hygiene Rating Scheme
The Food Hygiene Rating Scheme is a national scheme run in partnership with the Food Standards Agency.
The rating scheme encourages consumers to make informed choices about the places where they eat out or shop. Businesses within Cheshire West and Chester now receive certificates and window stickers stating their current food hygiene rating which should be prominently displayed.
Where to find help
To make a complaint about food hygiene, contact us:
- Email: foodsafety@cheshirewestandchester.gov.uk
- Post: Regulatory Services, Wyvern House, Winsford, CW7 1AH
- Telephone: 0300 123 7 038
For businesses
In order to ensure that the scheme is fair to businesses, the following safeguards are available:
Appeal procedure
Following a hygiene inspection of your premises by a food safety officer you will be told in writing within 14 days what your food hygiene rating is. If you think that the rating is wrong or unfair you can appeal against this.
Right to reply
This lets you explain to potential customers any actions that you have taken after your inspection to improve hygiene standards at your premises or to say if there were unusual circumstances at the time of the inspection that might have affected your food hygiene rating.
Request a re-visit
If you make the improvements to hygiene standards that the food safety officer told you about at your last planned inspection you can ask for a re-visit before the next planned inspection so that the hygiene standards in your premises can be reassessed with a view to giving you a higher food hygiene rating.