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Property search service

Environmental information regulations 2004 - property search requests

Background information

In light of the Statutory Instrument 2010 Number 1812 being revoked on 17 August 2010 and the requirement to provide register viewing information upon request via Environmental Information Regulations 2004 (EIR) requirements.

Cheshire West and Chester Council can confirm that it is setting up a separate service area to manage EIR property search requests.

It is important that requestors do note that this service does not sit within the Local Land Charges department.

At the present time work is currently being undertaken by the software companies to produce an output report in line with it being an EIR search and not a Full Local Authority search report. Ensuring there is no confusion as to the service or fees charged.

Please note that the Land Charges staff will not be corresponding with requestors relating to EIR enquiries, their sole remit will be to deal with their own search delivery service

Policy and procedures

EIR Property Search Requests should be submitted in accordance with the following policy, procedure and standard which can be downloaded from the following links:

Right of appeal

If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review, you should write to:

The Solutions Team
Cheshire West and Chester Council
HQ
58 Nicholas Street
Chester
CH1 2NP

Telephone: 0300 123 8123

If you are not content with the outcome of your complaint you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF