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Concessionary travel

Please note: A national issue has been identified which is stopping ticket machines from reading some ENCTS passes. If you believe the correct process has not been followed when you have travelled please contact the operator of the service in the first instance, their contact details should be located on the ticket issued to you when you travelled. Information from the ticket may also be requested to allow any necessary investigation so please ensure you have this to hand. Further information about how bus operators should handle your pass can be found in section nine of the document below.

Where to find help

Our offices

You can also apply in person at any council office

iConnect kiosks

Things to bring

At the time of application you will be required to provide:

Please note fees and charges are correct at time of writing and may be subject to change.

Further information

Cheshire West and Chester Council has a duty to protect the public funds it administers, for further information visit the privacy notice page.