Request a collection
If you want to arrange a collection or have any questions about
this service please contact us on 0300 123 7026.
A collection date will be provided when you book to
have your unwanted items taken away.
Where to leave your items
You must leave your items outside your property so that
they are accessible from 7am on the day of collection.
How much does the service cost?
The charge per unit is £15. A concessionary rate of £10
per unit is available to householders in receipt of a state pension
or council tax benefit.
The preferred payment method for the service is by credit or
debit card. Alternatively, arrangements can be made for payment by
cheque. Please note that once made, payments are
non-refundable.
How many items will you collect?
You can request up to four units per collection. A single
item of furniture or a single electrical appliance will count as
one unit, however sets of items such as a three piece suite, a
table and six dining chairs or carpet and underlay from one room,
will count as just one unit. Please check when you book your
collection.
For more information on what counts as a unit and also what
items we will accept for the bulky waste collection, please
contact 0300 123 7026.
Items we collect
- Bath, Barbecue, Bidet, Bikes, Boiler. Bookcase / Display
cabinet
- Carpet and underlay ( per room), Chair, Computer /
Monitor, Cooker
- Desk, Door, Dressing Table
- Fire Surround ( not brick or Tile), Freezer ( Domestic), Fridge
( Domestic)
- Microwave
- Patio set ( table, chairs & parasol), Piano - Upright (
assessment required before payment is taken)
- Radiators
- Settee, Sideboard, Sink, Spin dryer
- Table and matching dining chairs ( maximum of 6 chairs),
Television, Three piece suite ( maximum of 3 items), Toilet
- Wardrobe, Washing machine / Dishwasher / Tumble Dryer, Window
frame ( not including glass)
Items we do not collect
- Car parts
- Domestic waste
- Garden waste, Gas Bottles, Green houses
- Landscaping materials
- Oil tanks
We will not remove anything containing glass
Donate furniture and electrical appliances for reuse.
There are a number of charitable furniture reuse groups in the
Borough which collect good quality reusable furniture and household
appliances. The donate or sell these at low cost to those who have
need of them This option prevents items from going to landfill and
has a positive local social benefit.
If you have a bulky items you would like to be given a new lease
of life visit the furniture reuse page for more information.
Take-back and collection schemes run by major stores
When buying new household appliances ask the retailer if they
will take back or collect your old items to be recycled rather than
leaving you to dispose of them.
Hiring skips and private waste contractors.
You can decide to dispose of your own waste in bulk by hiring
authorised private skip or waste removal services. To find a
company in your area consult the local business listings.
But remember to ensure you always use a
reputable company. To ensure you don't fall foul of a
fly-tipper follow this simple checklist:
- Always ask the company or tradesperson to
show you their 'Registered Waste Carriers Licence'. If they are
unable to do this do not give them your waste.
- If in doubt you can check the
registration details by calling the Environment Agency on 08708
506506
- Ensure you get a receipt for any waste
removed and take full details of the vehicle and company removing
it such as the registration number.
- Finally, remember to get a number of
quotes and if one is 'too good to be true' then it probably
is.
Household waste recycling centres
The Council's Household Waste Recycling Centres accept most
household bulky waste items free of charge, including DIY waste and
rubble. More waste items can be recycled through the centres than
through the bulky waste collection service. Operatives can assist
you to unload your vehicle. Please see the Nearest Household
Waste Recycling Centre page for more information.
To stop traders using the Household Waste Recycling Centres a
permit is required if you wish to bring your household waste to the
centres using any sort of van, pickup, commercial type 4x4 or a
trailer over 1.5 metres long. Please see the Permit Scheme page for
more information.