Transport Complaints
The Integrated Transport
Service is committed to providing a high quality service. However,
there may be times when you feel that we haven't got it right. We
want to listen and learn from what you have to say. Your comments,
good or bad are welcomed.
Bus Stop Infrastructure
Supported Services:
The Council demands high standards
of service from its contractors. Persistent unreliability or other
problems will result in warnings being issued and can lead to early
termination of contracts. Please use the contact details below to
report any problems:
Integrated Transport Service
Rivacre Business Centre, Mill Lane
Ellesmere Port, Cheshire, CH66 3TL
Telephone: 01244 973218
Fax: 01244 973200
Online:
Compliments, comments and complaints
Commercial Services:
If your problem is with a commercial service you should make
direct contact with the bus company running the service giving as
much detail as you can about the journey concerned such as:
- copy of your ticket
- service number
- date and time of journey
- driver name
- bus registration number
If you have contacted a bus or coach operator and have not
received a satisfactory response, you may wish to contact:
The Bus Appeals Body
c/o BUS USERS UK
PO Box 2950
Stoke-on-Trent
ST4 9EW
Telephone: 01782 442855
Traffic Commissioner Complaints
You can also make a complaint about the standard of bus and
coach operators, particularly on:
- Safety
- Vehicle maintenance
- Punctuality of local bus services - the Traffic Commissioners
expect all bus operators to run their services reliably and on
time. This means that 95 per cent of services should depart no
more than one minute early and no more than five minutes late.
Bus operators must register
local services they intend to
operate with the Traffic
Commissioner. The service registration must include notification
of the route to be undertaken together with a copy of the scheduled
timetable. Bus operators are
legally obliged to run to the registered timetable submitted to the
Traffic Commissioner. Failure to do so should be
reported to the Traffic
Commissioner for the North West
(address below). The Traffic
Commissioner has powers to
investigate the complaint and impose sanctions on operators who
fail to run their registered services to the required standard.
Traffic Commissioner for the North West
Beverley Bell
Suite 4
Stone Cross Place
Stone Cross Lane
Golborne
Warrington
WA3 2SH
VOSA Helpline: 0300 123 9000