Will the Council collect the plastic
dustbins it provided to households many years ago?
These bins were provided many years ago. Residents are welcome
to keep and reuse them, for example for storage, as a water butt or
as a home compost unit. Alternatively residents may take them to a
household waste recycling centre for disposal. The dustbins
can be collected as well with other unwanted bulky household items
as part of a special collection.
Will you provide a cleaning
service for the wheeled bins?
The Council will not be provide a cleaning service for wheeled
bins. If householders wish to seek this service, there are
companies are available through the local business listings.
I have a very long drive
that refuse collection vehicles currently come down to collect my
waste. Will this continue?
Your bins will be collected from the curtilage of your property.
If necessary we may arrange an alternative collection point with
you. If you are unsure of where to place your containers please
contact us on tel: 0300 123 7026 and we can arrange for a Waste
Inspector to contact you.
What will happen if I have extra
non-recyclable household waste that will not fit in my brown
bin?
We will only accept waste that is
contained within the closed wheelie bin. No additional waste will
be collected. Household Waste Recycling Centres are available
throughout the borough to help you to dispose of any additional
waste you may have.
However, if you have a large family and are recycling as many
materials as possible,you may be eligible to apply for extra
capacity. Contact the Council on 0300 123 7026 to arrange an
application form.
Do I have a choice of bin size?
There is a standard set of bins provided for recycling, garden
and non-recyclable waste. If you are having difficulties
please contact us on tel: 0300 123 7026 and we will assess your
situation and discuss possible options.
What will happen if my
bin is not emptied?
If your bin is missed, please tel: 0300 123 7026 to report it as
soon as possible. To ensure your bin is emptied it must be out
at the appropriate place by 7am on the correct
collection day. If your bin was put out on time and at the
appropriate place but was missed by our contractor, we will ask the
contractor to return to empty it within 48 hours.
What will happen if my bin
is damaged / stolen?
If any of your bins are damaged or stolen, please
contact 0300 123 7026 and we will arrange for any damaged/
stolen bins to be replaced.
Will the bins be fitted with
microchips?
We will not be putting microchips in the bins.
Will you provide
black bags?
Where we provide residents with wheelie bins we will not provide
black bags. We will continue to provide bags via the bag on
a roll scheme for residents receiving the bag collection
service.
Will we still be
entitled to a free Special Collection of bulky waste?
For the immediate future, residents will still be entitled to a
free special collection. This will, however, be reviewed on a
regular basis
Will you accept
additional recycling?
To make space for additional recycling in the blue bin you may
remove the caddy and place it out for collection alongside the blue
bin.
Excess glass should only be placed out in residents old white
glass recycling bags.
Additional recycling will only be accepted by the side of the
blue bins in a sturdy waterproof, semi-transparent container such
as a carrier bag. The bag needs to be semi transparent so that the
collection crews can verify that it contains only recycling.
- Recycling placed in black bags will not be collected.
Please do not place recycling in cardboard boxes or open
containers as these become too heavy to lift when wet. To maximise
room for recycling in the blue wheelie bin, residents are
encouraged to flatten cardboard boxes and squash tins and cans.
Can I place
shredded paper in the blue bin?
Shredded paper can be recycled in the blue bin only if it is
bagged separately. This is because shredded paper can jam the new
mechanical separation equipment at the materials recycling
facility. If it is bagged, operatives can remove it before it goes
into the equipment. They can then empty the bags into the final
paper collection bay. The plastic bags will also be recycled.
What type of plastic
containers can I put in the blue bin?
Please place plastic bottles and lids only in
the blue bin. These form a large part of the plastic waste stream
and there are well established sustainable markets for them. We
will continue to explore options for recycling more types of
plastic.
Why do I need to
place glass bottles and batteries in the caddy in the top of the
bin?
This is to prevent glass from contaminating the rest of the
recyclable materials. The materials recovery facility is not able
to separate out glass from other materials without breaking the
glass, causing damage to the machinery and contaminating the other
recyclables.
Should I clean
out tins, cans and bottles first?
Please ensure all plastic and glass bottles and all tins and
cans are empty, clean and dry. Simply rinse out containers in the
last of your washing up water and leave them to drain before
putting in the bin. You do not need to remove the labels on cans or
bottles.
Cleaning and drying cans and bottles will prevent the other
recyclables in the blue bin from becoming contaminated. If your
recycling is badly contaminated we will not be able to send it for
recycling.
Why do I need to
place textiles in plastic bags?
This allows the staff at the materials recovery facility to
remove the textiles before they go through the automated part of
the plant where they would be damaged and where they would also
cause damage to the machinery.
Is it ok to put
bagged non-recyclable waste in the brown bin?
Non- recyclable waste can
be bagged before putting it in the brown bin. We will not however,
collect any bags of non-recyclable waste which are not contained
within the brown bin.
Recyclable waste should be put loose into the blue bin with the
exception of textiles, shredded paper and batteries which should be
bagged and then placed in the blue bin.
My bin has not been
not emptied. What should I do?
Before reporting a missed collection please be aware of the
following:
- Your bins or bags may be collected any
time between 7am and 9pm on your collection day.
- The different coloured bins or
bags are collected by two separate vehicles, at different
times but on the same day.
- You must have your bins or bags at the
edge of your property or the agreed collection point to ensure they
are collected.
- If your refuse/recycling was not collected on your collection
day and you had put the bins or bags in the correct place then
please ring 0300 123 7026 or complete the online enquiry form.
Why have the refuse
collectors emptied one bin but not the other?
The two different coloured bins or bags are collected by two
separate vehicles. They may come at different times on your
collection day. The refuse and recycling crews may collect
your bins or bags any time between 7a.m. and 9p.m.
I am missing
some of my wheeled bins?
Please report which bin is missing and we will
ensure that a replacement is delivered. Please allow two to three
weeks for delivery. The council will issue you with bin
liners to use until the bins are delivered. These need to be placed
at the edge of your property on collection day.
If you are missing wheeled bins and have not
yet reported this to us then please telephone 0300 123 7026 or
complete the online enquiry form.
I do not have an information pack. Where
can I get one from?
If you need an information pack please
telephone 0300 123 7026 or complete the online enquiry form.