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Can I take my complaint straight to the Ombudsman?

Question:
Can I take my complaint straight to the Ombudsman?
Answer:

Complaints will be investigated under either our Corporate Complaints policy or the Children’s or Adults Social Care policies.

The Ombudsman would usually expect you to have gone through our process before they will investigate the matter (although there may be exceptions). This is to give the service an opportunity to respond to concerns raised and reach a judgement and potential resolution. However, you can contact the Ombudsman at any time.

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