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How will my complaint be dealt with?

Question:
How will my complaint be dealt with?
Answer:
You can submit your complaint online and it will go to the relevant service. They will check if it is eligible and contact you within five days.

Every complaint is looked at to see how best to deal with it. The corporate complaint policy has exemptions within it and we will let you know if your complaint cannot be considered. If this is the case, we will signpost you to more support/advice wherever possible.

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