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What complaints do you deal with?

Question:
What complaints do you deal with?
Answer:

We can deal with any complaints about: 

  • not providing a service or repeatedly missing a service
  • unreasonable delays in providing a service
  • providing a poor service
  • eligible Adults Social Care Complaints via a separate statutory complaint process
  • eligible Children's Social Care Complaints via a separate statutory complaint process

Our investigations will identify where there has been fault or 'maladministration' and whether this has caused you personal injustice.  Any remedy we offer has been considered to ensure that it puts you back in the position you would have been if there had been no fault. We will also identify how it can prevent similar issues happening again.

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