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Why do I need to create an account?

Why do I need to create an account?

We have been working to provide a more efficient approach to managing our customer contact. Our overall aim is to ensure that we are able to provide consistent and high quality services regardless of how you choose to contact us. This contact can be in many different ways:

  • Calling our customer contact centre
  • Visiting our various customer contact locations
  • Completing simple requests and applications online

Creating an account helps us to link your contact with previous contact so that we can see whether you have raised the same of similar issue previously. It also helps you track your complaint as you will be able to add to your submission later on and/or login to see our response.

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