Food hygiene for businesses
This area of the website provides information for food businesses including how to start or change a food business, guidance on food information regulations, food inspections and the national food hygiene scheme. If you are a consumer wanting to know more about food safety, please visit our food safety for consumers pages.
The Council is responsible for enforcing National and European Union food hygiene legislation in all food businesses operating within Cheshire West and Chester and regularly inspects food premises to achieve improvements in practices and procedures.
All food businesses are awarded Food Hygiene Rating Score which is published on the Government’s Food Standards Agency website. If you are a new or existing food business and you want to improve your Food Hygiene Rating Score you can take part in the Councils GET 5 Scheme.
Environmental health officers, technical officers and regulatory services officers authorised by Cheshire West and Chester Council have the right to enter and inspect food premises at all reasonable hours.
How to report an issue
For minor problems we advise that you go directly to the company, The Council Food Safety and Training Standards team deal with complaints that pose public health risks such as.
- food that is not safe to eat or that makes you ill
- food that is so contaminated that it could not be reasonably eaten
- food that contains a foreign object (fragments of glass in a loaf of bread)
Where to find help
- Telephone: 0300 123 7 038
- By post: Regulatory Services, Wyvern House, Winsford, CW7 1AH
Further information including Safer Food Better Business diary pages are obtainable via the Food Standards Agency (FSA) website.