Make a complaint about a driver, vehicle or operator

Unfortunately there may be times when you are not satisfied with the service you have received.

If you wish to complain about a vehicle being late or a fare dispute with a private hire vehicle, you should initially complain directly to the private hire operator company. The operator must respond to your complaint within 28 days.

A list of private hire operators can be found on our public register.

If you are unhappy about the condition of a vehicle, behaviour of a driver, operator or other matter, you can make a complaint:

We will respond to your complaint within 10 working days. If you remain unsatisfied with our response, you can contact us to make a formal complaint.