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Clinically Extremely Vulnerable - shielding guidance

Coronavirus (COVID-19) information

Shielding guidance has changed.

From 1 April 2021 you will no longer need to shield and you will be able to:

  • go to work (if you cannot work from home)
  • go to the shops or pharmacy
  • return to school or other education settings.

GOV.UK: Shielding guidance

If you are clinically extremely vulnerable and in need of help you should ask family and friends first, neighbour next, go online, then helpline.

If you are without friends, family or other support networks, help is still available - please see our support section below or contact our helpline:

0300 123 7031

  • Monday to Friday: 8am until 7pm
  • Saturday: 9am until 2pm

You can also email us:

You questions answered

You will receive formal written notification from the Government that you have been added to the Clinically Extremely Vulnerable register. Clinically Extremely Vulnerable (CEV) people are those classified as being at increased risk to COVID-19.

We have a range of opportunities to support you if you cannot rely on friends or family including access to food, medicine delivery, befriending services and many other local support offers.

  • The NHS Volunteer Responders Programme will continue providing support with food, prescription and essential items to those who need it and can be contacted on 0808 196 3646 (8am – 8pm 7 days a week) or by registering online
  • All supermarkets have committed to continuing priority access to supermarket delivery slots until 21 June for CEV individuals already signed up for support via the National Shielding Support Service (NSSS) by 31 March 2021.
  • Local support for mental health and wellbeing is available through Cheshire and Wirral Partnership NHS Foundation Trust’s dedicated 24/7 all age urgent mental health helpline: 0800 145 6485 and support hub.
  • If you need to self-isolate due to a positive test or through close contact with someone who tests positive for Coronavirus we have support and guidance available on our self-isolation page
  • Employment support is available - the Coronavirus Job Retention Scheme (furlough), Universal Credit £20 per week increase, and the Self-Employment Income Support Scheme (SEISS) have now been extended until September 2021.
  • Did you know that you can apply for Access to Work, which provides support for the disability-related extra costs of working that are beyond a reasonable adjustment an employer must provide?
  • A range of additional support services are listed on Live Well Cheshire West.

Our local dedicated helpline is available to you on 0300 123 7031 Monday to Friday 8am to 7pm and Saturday 9am to 2pm, or email us at:

The Deafness Support Network is providing a relay service to people who cannot use the telephone. Contact: 07786 200547 (text only) or email:

If you have received a COVID-19 vaccine, please continue to follow social distancing and other national guidance to help protect others while we work to vaccinate as many people as possible, as quickly as possible.

Please continue to follow the rules to help stop the spread of COVID-19.

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