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Playing our part during the Coronavirus pandemic

Playing our part during the Coronavirus pandemic

Working with communities

Working with communities

  • Recruited 2,100 volunteers and encouraged neighbour to neighbour support
  • Establishing a community response fund of £250,000 to support community groups
  • Centralised food resources to ensure food is available to residents in the short and medium term - a partnership between the Welcome Network, food banks, Cheshire West Voluntary Action, Changing Lives Together and supported by Cheshire Connect.
  • Offered all rough sleepers a place to stay with around 164 individuals now in accommodation
  • Prepared to manage the increase in bereavements to ensure dignity for the bereaved and their families
Transforming how we work

Transforming how we work

  • More than 70 per cent of staff are working away from an office base, continuing to deliver services
  • We created webforms quickly to help residents transact with us
  • Increased digital support by adapting our web chatbot and allocating more staff to online webchats
  • Introduced virtual public meetings
Prioritising social care and public health

Prioritising social care and public health

  • Moved staff from other areas of the Council to increase resource
  • Trained workforce with new guidance and practice standards
  • New Hospital Discharge Service guidance from Government implemented across acute hospitals
  • Increased services to support NHS, e.g. supporting people after a hospital stay to return to release hospital beds
  • Moved critical teams to seven days a week working
  • Refocused mental health teams to telephone calls and practical support to new and existing service users
  • Provided 1,091 food parcels to shielded residents and arranged for the delivery of medication
  • Made 9,462 calls to, and answered 2,626 calls from, shielded residents
  • Worked with Cheshire Fire and Rescue Service to visit vulnerable residents
  • Gave financial support to adult social care providers that is forecast to cost up to £2.4 million plus funding of £6.1 million already budgeted for
  • Distributed 111,106 masks, 84,171 aprons, 1,903 litres of hand sanitiser and 10,675 pairs of goggles
Providing great Library resources

Providing great Library resources

  • Handled 1,500 electronic/online enquiries
  • Over 2,800 new users registered for e-lending (e-books, e-magazines, e-newspapers, audio downloads)
Looking after the road network and environment

Looking after the road network and environment

  • Reshaped our approach to maintain key repairs and maintenance safely, and deliver improvement schemes during times of quieter road
  • Worked with bus operators and residents to maintain routes for key workers where possible
  • Introduced two zero emissions street-cleansing machines to clean streets with high pressure water and disinfectant
  • Supported the new waste and recycling company to adapt quickly to make sure domestic and recycling rounds could continue whilst protecting staff
Keeping people informed

Keeping people informed

  • Shared thousands of social media posts gaining 4.5 million social media impressions
  • Advertised on local radio and in local newspapers
  • Issued 115 media releases
  • Launched Inspire Cheshire West to support communities to exchange ideas, good practice and gratitude for community driven support
  • Sent information postcards to 161,875 households
Supporting the economy

Supporting the economy

  • Handled 1,800 COVID-19 related business enquiries 
  • Supported 583 Council commercial tenants with a three-month rent deferment
  • Enabled 94 new customers to improve their employability through our Work Zones, 45 of those have found work
  • Organised payment of £65.875m million to 5,437 businesses - around 91.2 per cent of eligible businesses have received grants so far
  • Arranged hardship funding, totalling £2.44 million to support 5,891 people that need help
  • Mobilised our Help in Emergencies for Local People (HELP) team to support with food or fuel for vulnerable including issuing over 400 additional foodbank vouchers
Looking after children

Looking after children

  • Supported schools and around a third of early years settings to stay open
  • Ensured permanently excluded and medical needs students have a care offer
  • Our Virtual School has funded extra IT equipment for all schools where our Children in Care attend

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