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Waste and recycling

COVID-19 (coronavirus) information

How to deal with your waste if you have coronavirus symptoms

The Government has advised that anyone who is self-isolating with symptoms of coronavirus (COVID-19), including those with a diagnosis of the virus, should treat their household waste as follows:

Cleaning and personal waste

Please wash your hands before and after touching your bins and recycling containers to help reduce the risk of spreading coronavirus.

When cleaning you should use your usual household products like detergents and bleach as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces.

Personal waste (such as tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste within your own room. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Tissues, face masks, disposable gloves and disposable cloths recycling guidance

Tissues, face masks, disposable gloves and kitchen roll cannot be recycled and should not be put into your recycling boxes. This is especially important during this time to reduce the spread of infection. Recycling boxes containing these items will not be emptied to protect our staff from the risk of infection.

If you have had a missed collection for this reason, please put the items in your black bin and put your recycling back out on your next collection day.

Other waste

Other household waste can be disposed of as normal.

If you have additional recycling this can be put out for collection next to your box in a suitable, clearly labelled container or carrier bag. Please separate materials in the usual way. This container will be returned to you.

For more information, read the Government's stay at home guidance for people with confirmed or possible coronavirus (COVID-19) infection.

Your waste and recycling collection questions answered

We are making sure that your recycling, garden, and domestic waste is collected is a priority.

Your bin collection

Our crews wear gloves and use hand sanitiser frequently to minimise the risk of infection. However, it's a good idea to put your recyclable items into your boxes as soon as possible after use and not to add recycling to your boxes on collection day. The COVID-19 virus can survive on some surfaces for around three days.

Please do not put tissues in to your recycling boxes. They cannot be recycled and risk the spread of infection. Please follow the above guidance and put tissues in to your black bin.

If you are already receiving assisted service this will continue as normal. Assisted service is only offered to residents who have difficultly physically moving or lifting their containers.

If you currently do not receive assisted service but have been medically diagnosed with COVID-19 or if you are self-isolating you will still need to put your bins and boxes at the kerbside for emptying for 7am on the scheduled day of collection. Please ensure you wear suitable gloves to prevent the spread of the infection to the collection crews.

We are trying to minimise the risk of infection from coronavirus. It is mandatory that all crew members wear gloves and use hand sanitiser or wash their hands frequently.

Please wash your hands before and after touching your bins and recycling containers to help reduce the risk of spreading the virus.

We aim to follow all Government instruction, so all collection crews are required to self-isolate for 14 days if they develop a cough or fever, which will minimise the risk to residents. However, it is advisable to wipe or spray your boxes and bin handles if you are concerned.

If your waste has not been collected on your scheduled day you can report missed collections online.

Report a missed collection

Please leave your containers out and we will aim to return and empty them the next day.

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