Customer feedback

The Customer Relations and Information Governance team deal with:

The team reports to the Director of Governance and makes sure that we provide consistent and quality responses to your complaints, requests and enquiries. The team makes sure we follow the law, good practice and that we keep your personal data safe. They also check that we keep to our Customer Charter and Standards.

Comments, Compliments and Complaints

We have several complaint processes depending on the subject of your complaint. All complaints will be treated in confidence. We will do our best to help you make your complaint if you need assistance.

Your right to a service will not be affected because you have made a complaint and you will not be discriminated against.

What if I am still unhappy?

If you are unhappy with how we have dealt with your complaint, and/or data protection enquiry, you can complain to an Ombudsman or the Information Commissioner. We will work with these bodies and provide everything that is requested from them to help with their investigations.

• Local Government and Social Care Ombudsman website
• Telephone: 0300 061 0614
• ICO
• Housing Ombudsman

Contact us

If you log into your account, you can add to or track the progress of your cases.

You can contact us by emailing enquiries@cheshirewestandchester.gov.uk. Please provide any reference number you have been given and include in the subject line what the issue is about.