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How to find accommodation if you are homeless

If you need assistance from the Council you should contact the Housing Options team as early as possible if you are homeless or threatened with homelessness within 56 days. You can contact the housing options team by telephone or by completing the online self-referral form:

Online self-referral form

  • Telephone: 0300 123 2442 (Monday, Tuesday, Thursday, Friday 9am - 5pm and Wednesday 1pm - 5pm)  

If you are homeless out of normal office hours and you need accommodation tonight you can ring the Emergency Duty Team 0300 123 8123.

Please note: this number is not for general housing advice but for people who need emergency accommodation

Accommodation finder

Our accommodation finder self help pack can be used by anyone trying to find accommodation in the Cheshire West and Chester area. You can increase your chances of finding something suitable by considering the full range of housing options available to you as well as knowing what you can afford. 

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