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Concessionary travel

Cheshire West and Chester will offer the concessions listed below to permanent residents of the borough.

Please note
A national issue is stopping ticket machines from reading some ENCTS passes. If you think the correct process has not been followed when you have travelled please contact the operator of the service: their contact details should be located on the ticket issued to you when you travelled. Information from the ticket may also be requested to allow any necessary investigation, so please ensure you have your ticket to hand. Further information about how bus operators should handle your pass can be found in section nine of the document below.

Things to bring

At the time of application you will need to provide:

  • proof of address
  • proof of age/identity
  • proof of disability - acceptable forms of evidence are detailed on the application form (for disabled persons).
  • one passport size and quality photograph (for bus passes)
  • appropriate payment (for railcards)

Please note that fees and charges are correct at the time of writing and may be subject to change.

Lost bus pass

If you find a lost bus pass please return it to:

  • Cheshire West and Chester Council, Concessionary Travel, 4 Civic Way, Ellesmere Port, CH65 0BE

If you have lost your bus pass, for further information or enquiries please phone the helpline on 01244 973353. Lines are open Monday to Thursday 8.30am to 5pm, Fridays 8.30am to 4.30pm.

Further information

Cheshire West and Chester Council has a duty to protect the public funds it administers, for further information visit the privacy notice page on this website

Where to find help

You can also apply in person at any council office or at an iConnect kiosk.

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