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Your Household Waste Recycling Centres are being modernised

hwrc-dropping-off-waste

Your Household Waste Recycling Centres are being modernised from 1 April 2017. Information will be delivered through your letterbox in March 2017.

The Council's ‘Let’s Talk’ consultation in 2016 highlighted a public appetite to make further savings from its waste management service.

After considering a number of options, the Council’s Cabinet agreed to reduce the opening days and hours of some sites as an alternative to closing sites. This will allow the Council to achieve significant savings whilst still maintaining the number of sites across the borough.

What's changing?

We’re modernising the Household Waste Recycling Centres (HWRCs) to make them more efficient and in line with the future needs of both the Council and its residents.

Key changes from 1 March 2017

Traffic flow will change at the Neston Household Waste Recycling Centre. From 1 March, traffic will be directed clockwise around the site.

Signage about the containers will also be changed so that visitors can easily identify where their materials can be recycled. 

Key changes from 1 April 2017

Sites will be classified as primary or secondary, depending upon usage and available capacity. Secondary sites will open five days a week, primary sites will remain open seven days a week and all sites will be open at weekends.

New opening hours will be introduced alongside simpler winter/summer opening hours. These changes have been made following consultation feedback and will ensure sites are open when they are most needed whilst operating as cost effectively as possible.

From 1 April opening arrangements will change.  New opening times will be site-dependent, and based upon a simpler summer, winter seasonal split.  

Summer and winter opening hours

Summer season is 1 April – 30 September. Winter season is 1 October – 31 March.

Monday Tuesday Wednesday Thursday Friday Saturday Sunday 
Summer 
8am-8pm
Summer 
8am-8pm
Summer 
8am-8pm
Summer 
8am-8pm
Summer 
8am-8pm
Summer 
8am - 6pm
Summer 
8am - 6pm
Winter
8am-4pm
Winter
8am-4pm
Winter
8am-4pm
Winter
8am-4pm
Winter
8am-4pm
Winter
8am-4pm
Winter
8am-4pm

 

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Summer
8am-4pm
Summer 
8am-4pm
Summer 
Closed
Summer 
Closed
Summer 
10am - 6pm
Summer 
9am - 5pm
Summer
9am - 5pm
Winter
8am-4pm
Winter
8am-4pm
Winter
Closed
Winter
Closed 
Winter
8am-4pm
Winter
8am-4pm
Winter
8am-4pm 

  

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Summer
8am - 4pm
Summer 
Closed
Summer 
10am - 6pm
Summer 
Closed
Summer 
10am - 6pm
Summer 
9am - 5pm
Summer
9am - 5pm
Winter
8am - 4pm
Winter
Closed
Winter
8am - 4pm
Winter
Closed 
Winter
8am - 4pm
Winter
8am - 4pm
Winter
8am - 4pm 

 

MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Summer
8am - 4pm
Summer 
Closed
Summer 
Closed
Summer 
10am - 6pm
Summer 
10am - 6pm
Summer 
9am - 5pm
Summer
9am - 5pm
Winter
8am - 4pm
Winter
Closed
Winter
Closed
Winter
8am - 4pm
Winter
8am - 4pm
Winter
8am - 4pm
Winter
8am - 4pm 

Days when all sites are closed

All sites will close on Christmas Day, Boxing Day and New Year’s Day.

In the occasional event of low light or adverse weather conditions, sites may be required to close. You will need to arrive at least 10 minutes before site closing time to give you enough time to unload your recycling and waste.

New reasonable usage scheme

The existing waste permit scheme will be replaced with a simpler scheme. This supports the need for greater control of waste by focusing on frequency of use and where the material has come from.

Better CCTV monitoring

Automatic number plate recognition (ANPR), mystery shoppers and body camera technology will be introduced to improve the service and site safety.

Better control of waste

HWRCs are funded by, and provided for, borough residents to dispose of the household waste they bring to the site. It is illegal for any businesses to use the facilities and further measures will be introduced to manage this.

New Chester HWRC

The current site is one of the smallest, and yet busiest. From winter 2017, this facility will be expanded and enhanced to ensure it is better suited to the catchment area it serves.

Reuse shops

To maximise reuse opportunities, shops will be introduced at the three primary sites. These shops will sell items from across the Councils HWRC network.

Winsford HWRC will open its reuse shop on 1 April 2017. Ellesmere Port will open its reuse shop on 3 May 2017. A third reuse shop will open at the Chester site in winter 2017

Meet and greet

New meet and greet points will be introduced at all primary sites. These will improve traffic flow, recycling performance and better manage both waste and users entering the site.

Site enhancements

New signage, layout and improved road markings will be introduced at sites across the borough making them easier, safer and faster to use.   

When will the changes happen?

Key changes will commence from 1 April 2017 with site enhancement work taking place between March and May 2017. 

Large vehicle and trailer access

Trailers over 3.5m in length and vehicles above 3.5 tonnes Gross Vehicle Weight are not permitted to use the HWRCs. Due to access restriction, trailers over 1.5m are not permitted at either Tattenhall or Frodsham HWRCs and trailers over 2.5m are not permitted at Northwich, Neston or the current Chester facility.

Neston Residents Permits

Residents wishing to use the Neston HWRC will still require a resident's permit.  The existing permits will be replaced with a new design.

  • Order a permit online
  • Telephone the Customer Contact Centre: 0300 123 7042 to obtain a new permit (after 1 April 2017)

This permit must be displayed whenever residents wish to use this site. Residents who do not have, or are unable to display, their permit will be refused entry.

Charity Permit Scheme

Changes to the charity permit scheme are taking place from 1April 2017.

All current charity permit holders will need to reapply for a permit with only one permit per premises being issued within a 12 month period.

Applications for charity permits from 1 April 2017 will be required to be made online.

Changes from winter 2017

A new Household Waste Recycling Centre in Chester

The current Chester HWRC is one of the smallest, yet most frequently used.  From winter 2017 this facility will be expanded and enhanced to ensure site capacity is better aligned to the catchment area it serves.  

A new commercial waste recycling centre in Chester

A pilot 'pay as you throw' commercial waste facility will be trialled at the new Chester HWRC from winter 2017. It will provide a competitive, low cost solution for small businesses with small volumes of waste. If successful, similar facilities may be rolled out to other primary sites.



Questions and answers

Why are you closing secondary sites two days a week?

Reducing the opening days at secondary sites allows the service to meet its savings targets whilst maintaining the number of sites across the borough.

What do I do if the site is closed when I get there?

You should take your waste home and return when the site is open, or visit one of the primary sites which are open seven days a week. Depositing waste when the site is closed, either outside the gate or elsewhere, is fly tipping and subject to enforcement action.

Why do secondary site open hours vary throughout the week?

A six week public consultation took place during summer 2016 to help decide the future operating times of sites. Using independent market research company, MEL, the results were combined with site tonnage and vehicle count data to develop the opening hours being introduced.

Usage levels will continue to be monitored with further opening hours reviews done on an annual basis.

Won’t these changes increase fly tipping?

There is always the potential that some people will choose to fly tip but, through the introduction of new monitoring systems and collaborative work with enforcement departments, it will be easier to identify and prosecute offenders. 

The pilot commercial waste disposal facility at Chester will provide all traders with a cost effective opportunity to dispose of their waste legitimately. If successful, it will be introduced at the two other primary sites in Ellesmere Port and Winsford.

What will the re-use shops sell?

The shops will be on-site retail outlets for re-usable items collected at the three primary HWRCs. Items for sale will include bric-a-brac, small electricals and some furniture (all safety tested). This will increase the amount of waste re-used, a preferable option to both recycling and waste disposal.

Why have you stopped taking asbestos?

The handling of asbestos is specialist in nature, and accepting such dangerous material at a publicly accessible HWRC is difficult and expensive.

Residents are advised to consult local listings directories before beginning any works where they suspect asbestos may be present.

Why are you introducing automatic number plate recognition (ANPR) at the sites?

The ANPR, CCTV and  body camera monitoring will provide robust data on service quality and site usage, allowing the continued development of the service.

The systems will also provide the opportunity to monitor both waste and users network to determine if the service is being abused.

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