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Supporting older people and vulnerable adults

Thriving residents outcome: Older people and vulnerable adults are compassionately supported to lead fulfilled and independent lives

Social care support

We changed how people contact the Council for social care support, how they are assessed and how they are referred. There is now a single point of access into the Council through the newly-launched Community Access team and improved access to the Live Well Cheshire West website, our comprehensive online directory of services. We also introduced a dedicated Review team to ensure people are receiving the right care, at the right time and in the right place. As a result of changing the way people interact with us, we have seen a reduction in the number of new care packages being set-up. This suggests that previously support provided may not have been the best option, and we are now identifying alternative solutions. People's needs change over time so by regularly reviewing the support we are providing, we can make best use of resources.

Live Well Cheshire West

Supported accommodation

Yeoman House, in Ellesmere Port, opened in March 2019, offering supported accommodation for adults with learning disabilities and/or autism returning from mental health hospital placements or at risk of being admitted. The Council-owned building was vacant so we created three self-contained apartments to support adults for between six and 24 months to prepare them for independent living. The apartments have been adapted with specialist equipment including sensory lighting for those with autism, call buttons and a door entry system. The building is energy efficient, with solar panels and new central heating system.

Age Friendly


The World Health Organization (WHO) confirmed west Cheshire as a member of the WHO Global Network for Age-friendly Cities and Communities, a network of communities committed to becoming better places for people to grow older. The network has 600 members across 38 countries, representing more than 190 million people. We also became a member of the UK Network of Age-friendly Communities, which promotes healthy and active ageing and creating great places to live. We are working with local partners to develop this approach, creating the Age-friendly Cheshire West brand and website.

Age-friendly Cheshire West

Motor Neurone Disease Charter

The Council and partners at the Health and Wellbeing Board adopted the Motor Neurone Disease (MND) Charter to support people living with this terminal disease and their carers. MND is still not fully understood, which contributes to some people with the disease not receiving the care and support they need. The MND Charter was launched to raise awareness of the condition and make sure people living with it can maximise their quality of life. We want to ensure our residents with MND and their carers have access to early diagnosis and valuable information, providing high quality support and treatment at the right time.

Vivo Care Choices

Vivo Care Choices

Vivo Care Choices is a Council-owned company, delivering support for people with learning disabilities and autism and older people, including those with dementia. It employs more than 450 staff, providing services for more than 650 people from 46 buildings and homes in west Cheshire.

In 2018-19, Vivo:

  • achieved good ratings from the Care Quality Commission (CQC) for six out of seven of its regulated services and began working towards outstanding
  • gained new accreditations, including Disability Confident Employer, highlighting how proactive Vivo is when supporting disabled people, and the Navajo Merseyside and Cheshire Charter Mark, recognising best practice when it comes to engaging with the lesbian, gay, bisexual and transgender plus (LGBT+) community
  • formed a Green team, whose volunteers take part in gardening and environmental projects across the borough
  • supported Bread Together, a joint bread-making project between Wesley Church in Chester and Vivo’s nearby Canal Street building - the project provides an inclusive, empowering and fun space for people to make bread, and a new project manager to help form contacts so the bread can be sold to organisations
  • reopened its respite service at Dover Drive, Ellesmere Port, and learning disability day services at Lightfoot Lodge, Chester.

Visit Vivo Care Choices

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