More ways to access welfare support and advice available for residents in west Cheshire
Residents can now access free, confidential and impartial welfare support and financial advice in more ways than ever across west Cheshire.
Citizens Advice Cheshire West (CACW) provides independent support to residents on behalf of Cheshire West and Chester Council. It ensures residents have information and advice on a range of topics from benefits, housing matters and debt and money management to employment rights and redundancy, and social care related issues.
The newly improved service means a vast amount of information and help can now be found by visiting citizensadvicecw.org.uk. Residents can talk to an advisor via live chat and by calling the free phone number or arrange to speak to an advisor by emailing via the website.
CACW has a dedicated Help Through Hardship free helpline to support with emergency foodbank and energy vouchers. It has also been awarded money from Government’s Household Support Fund by the Council to help local residents most in need with food, energy, water, and wider essential costs.
A mix of drop in and pre-arranged face to face appointments are available at a range of locations. Free phones are based across the borough for those who need them and provide direct dial access to the adviceline, Help to Claim service and Community Connectors.
Cabinet member for adult social care and health, Councillor Val Armstrong, said:
We know that many of our residents are struggling to juggle their finances in these difficult times and we want everyone to know the range of support that’s available to help. Please don’t struggle and worry alone. We and our partners like Citizens Advice Cheshire West are here to help you. There is a range of support on offer, please visit CACW’s website to find out more or get in touch and an advisor can talk you through what’s possible. The increase in the ways that people can now access advice and support on a range of issues through CACW, and improving the digital offer in the first instance, means that we can help more people than ever before.
CACW contact details
- Website: citizensadvicecw.org.uk
- Free advice line: 0808 2787 806 (10am-4pm Mon-Fri)
- Help Through Hardship: 0808 208 2138
- Email (via website)
- Live online chat
In person locations
Chester
Bluecoat
- Monday, Tuesday and Thursday: 10am-2pm
- Drop-in and appointments
Dial House
- Tuesday: 10am-2pm
- Drop-in
No 71 Crisis Cafe
- Monday, Tuesday, Wednesday, Thursday and Friday
- Pre-arranged appointments only
Blacon Beacon (Holy Trinity)
- Tuesday: 12.30pm-4pm, Wednesday: 12noon-2pm and Thursday: 10am-12noon
- Foodbank clients only
Matthew Henry Church (Blacon)
- Friday: 10am-12noon
- Foodbank clients only
The Venue, Lache
- Friday: 1pm-4pm
- Drop-in
Ellesmere Port
Little Sutton Foodbank
- Tuesday: 9am-10am
- Drop-in
Salvation Army
- Tuesday: 10am-12noon
- Drop-in
Stanney Grange Community Centre
- Thursday: 2pm-4pm
- Drop-in and appointments
Sutton Villages - St Saviours Parish Centre
- Monday: 12noon-1pm
- Foodbank clients only
The Portal (opening soon)
- Monday: 10am-2pm and Wednesday: 10am-2pm
- Drop-in and appointments
Trinity Church
- Thursday: 10am-2pm
- Drop-in
Trinity Church
- Monday: 10am-2pm
- Foodbank clients
Westminster Community Centre Foodbank
- Wednesday: 11am-1pm
- Foodbank clients only
Helsby and Elton
Elton Community Centre
- Monday, Tuesday, Wednesday, Thursday and Friday
- Pre-arranged appointments
Neston and Willaston
Neston Community Youth Centre
- Monday: referrals only, Tuesday: referrals only, Wednesday: referrals only, Thursday: 10am-1pm and Friday: referrals only.
- Appointments
Northwich
Old School House
- Wednesday: 10am-12noon
- Drop-in and appointments
Methodist Outreach Centre
- Thursday: 1pm-4pm
- Drop-in and appointments
Winsford
GGO Bungalow
- Wednesday: referrals only
- Foodbank clients only
Mid Cheshire MIND
-
Monday-Friday: referrals only
- Appointments
Wyvern House
- Monday: 10am-2pm, Tuesday: 10am-2pm and Friday: 10am-2pm
- Drop-in and appointments
Freephone locations
Chester
- Bluecoat
- CHAWREC
- Chester Cathedral
- Freedom Church
- Kingsway and Newton Residents Association
- No 71 Crisis Cafe
- Shareaid Hub
- The Venue, Lache
- Blacon Beacon
- Matthew Henry Church (Blacon)
Ellesmere Port
- Little Sutton Foodbank
- The Portal (Opening soon)
- Salvation Army
- Trinity Church
Helsby and Elton
- Elton Community Centre
Northwich
- Methodist Outreach Centre
- Old School House
Winsford
- GGO Bungalow
- Mid Cheshire MIND
- Wyvern House