Change in circumstances
Important
You must tell us immediately about any change to your financial, household or personal circumstances that could affect your financial assessment.
If you do not tell us about a relevant change and we later discover that you should have been paying a higher contribution towards your care costs, we may reassess your charges and backdate them to the date the change occurred. This may result in a significant outstanding balance becoming payable.
You must tell us as soon as possible about any changes to your financial, household or personal circumstances that could affect the amount you are required to contribute towards the cost of your care and support.
We regularly review financial assessments and may carry out reviews at any time, not just at our annual uplift of charges.
If you do not tell us about a change in circumstances and we later identify that your income, savings, assets or household circumstances changed, we may recalculate your assessed contribution from the date the change occurred. This could result in you being required to pay additional charges that are backdated to the date of the change.
It is your responsibility to notify us promptly of any relevant changes.
Examples of changes you must tell us about
You should contact us if:
- You start receiving a new benefit, pension or other source of income.
- Your State Pension, occupational pension or private pension increases.
- You begin receiving rental income.
- You receive income from a trust or investment.
- You start work or your earnings increase.
- You receive a payment from a compensation award.
- Someone starts making regular payments to you.
You should contact us if:
- Your savings or investments increase significantly.
- You receive an inheritance.
- You receive a lump-sum payment, such as pension arrears or a benefits back payment.
- You sell a property, land or other valuable asset.
- You gain access to funds that were previously unavailable.
You should contact us if:
- A partner, spouse, relative or friend moves into your home.
- Someone who lives with you moves out.
- You get married, enter a civil partnership, separate or divorce.
- Your partner starts or stops receiving an income or benefit that is relevant to your assessment.
- The person you share your home with dies.
You should contact us if:
- Your care needs increase or decrease.
- The amount or type of care and support you receive changes.
- You move into or out of residential care.
- You move to a different address.
What happens next?
If you tell us about a change, we will consider whether it affects your financial assessment and whether your contribution towards the cost of your care needs to be reviewed.
You can report a change in circumstances online using our Report a Change in Circumstances form or contact the Client Finance Team for advice.
Care Arrangement changes
If you need support with your current care arrangements, or would like to request a review of your care and support needs, further information is available on the Adult Social Care webpages: