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Change in circumstances

If your care needs change before your annual review of services is due, please contact our Community Access Team so that we can arrange a reassessment of your care needs.

You can phone the Community Access team between 8.30am - 5pm Monday to Thursday (Friday 4pm) on 0300 123 7034. Alternatively, you can email them on

In an emergency you can contact the out of hours Emergency Duty Team on 01244 977277.

If, following a change in your care needs the amount or type of care services you receive changes, there may be a change to your assessed contribution. Our Client Finance team will get in contact with you to discuss this further and/or to arrange a financial reassessment.

It is important that you advise us of any subsequent changes in your financial circumstances, which may occur after the initial financial assessment was completed.

You should also tell us about any other change in your circumstances, for example, the death of a partner. We may then be able to help you to deal with any changes to your income in relation to this.

Report a change in circumstances