Paying for care and support

Our preferred method of payment is by Direct Debit. This can be set up when you start receiving services, or at any time once services have started. To set up a direct debit you should contact the Client Finance Team.

If you choose not to set up a direct debit, you will find a full list of alternative payment options on the reverse of your invoice which includes paying online, over the telephone and at PayPoint sites.

How does the care provider get paid?

If you are eligible for any financial assistance towards the cost of your care from us, this will be paid directly by us to your care service provider. We will also pay the care service provider the amount you are required to pay (your assessed charge), and will then invoice you for this amount. You need to repay us this amount.

You will receive an invoice from us every four weeks for the amount you need to repay. Each four-week period is called a ‘service period’.

What if I don’t agree with/want to query my invoice?

If you wish to discuss your invoice and/or don’t agree with the invoice amount or the amount of care you have been invoiced for, you can contact the Client Finance Team.