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When to be concerned

Adult Social care supports individuals in the community who meet the criteria for support under The Care Act 2017 eligibility. There may be times when the support you receive does not meet the standard expected. This could be due to a poor standard of service or more seriously neglect of an individual/group of those in receipt of a service.

Concerns can cover a broad spectrum. The concerns could be around the service provision not meeting the expectations as initially agreed at the start. These may be, not arriving within the designated time frame, not carrying out the agreed tasks.

If you receive a care service in your home or you are living in an environment where you receive care then you should feel able to comment on, compliment or complain about any aspect of your care that affects your happiness or comfort. You can also make comments and suggestions about possible improvements to your surroundings and the services provided. All registered providers have a complaints procedure.

If you are experiencing abuse in your environment then this can be raised as a section 42 enquiry in line with The Care Act, 2014.

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