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Alarms

Many residential and the majority of commercial properties have a burglar alarm. The alarm is either located inside the premises or on an external wall. Whilst alarms are good for security, when they go wrong they become a nuisance.

Where to find help

If you are being disturbed by a burglar alarm you should contact the Council. 

During office hours

Contact the Council as soon as possible, you will need to give the following information.

  • Address where the alarm is located.
  • If the alarm is sounding internally or externally - the way we will deal with it will differ. Whilst still time consuming, externally sounding alarms can be resolved easier than internal alarms which require the Council to get a warrant from a magistrate.
  • How long the alarm has been sounding for and if it automatically cuts off after 20 minutes.
  • Name and contact details for the resident/business, if known - it is expected that you will speak to the resident/business in the first instance if they are available.

Telephone is the best and quickest method of contact.

  • Telephone: 0300 123 7038

Outside of office hours

The Council will only deal with alarms which will result in the loss of more than one night’s sleep.

  • Sunday to Thursday: report it to the council for action the following working day
  • Friday and Saturday: contact the council as soon as possible 

You will need to advise the following information.

  • Address where the alarm is located
  • If the alarm is sounding internally or externally - the way we will deal with it will differ. Whilst still time consuming, externally sounding alarms can be resolved easier than internal alarms which require the Council to get a warrant from a magistrate.
  • How long the alarm has been sounding for and if it automatically cuts off after 20 minutes.
  • Name and contact details for the resident/business, if known. It is expected that you will speak to the resident/business in the first instance if they are available.

I'm installing an intruder alarm, what should I do

  • Ensure it is fitted with a 20 minute cut-off device.
  • Have it is serviced and maintained at regular intervals.
  • Tell your neighbours who holds a key to your home in case of a problem with the alarm when you are away. 
  • Register your keyholder details.

It is not a legal requirement to register key-holders, however, in the event of your alarm sounding someone will try to contact you and this may prevent enforcement action and associated costs which would have ordinarily passed back to you. Typical costs are £300 but it may be more.

Note: If your alarm meets certain criteria you may be eligible for a discount on your home insurance

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