How to submit an insurance claim

Information for claimants solicitors and claims handlers

Please note that our appointed claims handling agents for public liability, employers liability and motor claims are:

For claims where the accident date is prior to 1 April 2014

• By post: Topmark Claims Management Ltd, 160 Bath Street, Glasgow, G2 4TB
• Telephone: 0141 331 6831
• Policy No: UC POP 3739729

Any claims being made via the Portal should be directed to them under organisation ID – D00073.

For claims where the accident date is between 1 April 2014 and 31 March 2017 inclusive

• By post: Zurich Municipal Casualty Claims, 5^th Floor, Hadrian House, PO Box 3321, Interface Business Park, Swindon, SN4 8XU
• Policy No: QLA-02U007-0023

Any claims being made via the Portal should be directed to them under organisation ID – C00650.

If the claim does not qualify for the Portal, please submit your claim to one of the addresses below (as for unrepresented claimants).

For claims where the accident date is between 1 April 2017 and 31 March 2022 inclusive

• By post: Gallagher Bassett, Wentworth House, Turnberry Park Road, Gildersome, Leeds, LS27 7LE
• Email: uk.Team.CWCC@gbtpa.co
• Policy No: Y116634QBE0118A

Any claims being made via the Portal should be directed to them under organisation ID – D00019

For claims where the accident date is on or after 1 April 2022

• By Post: Zurich Municipal Casualty Claims, 5^th Floor, Hadrian House, PO Box 3321, Interface Business Park, Swindon, SN4 8XU
• Policy No: QLA-02U007-0033

Any claims being made via the Portal should be directed to them under organisation ID – C00650.

If the claim does not qualify for the Portal, please submit your claim to one of the addresses below (as for unrepresented claimants)

Information for unrepresented claimants

Please submit your claim in writing to one of the following addresses, depending on the type of claim you are making.

Claims for personal injury and/or vehicle damage as a result of an issue on the adopted highway

Find out more about how to submit a claim.

Claims for personal injury and/or vehicle damage as a result of a road traffic accident involving a Council vehicle, where you hold the Council responsible for the accident

• Email: cwcinsuranceteam@cheshirewestandchester.gov.uk
• By post: Fleet Management, Cheshire West & Chester Council, Phoenix House, Clough Road, Winsford, CW7 4BF

All other claims

• Email: cwcinsuranceteam@cheshirewestandchester.gov.uk
• By post: Insurance Team, The Portal, Wellington Road, Ellesmere Port, Cheshire, CH65 0BA

Further details can be found on our insurance claims privacy notice.