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Our vision for community involvement

Work hard to improve engagement with customers, individuals, communities and partners and deliver the highest quality of services to all stakeholders.

We will adopt the following aims and principles:

  • to provide opportunities at an early stage for all people, regardless of age, sex, ability, ethnicity or background, business, the community and voluntary sector, partnerships and others to make their views known and have a say
  • to promote a positive view of active travel schemes by improving the local communities’ understanding and increasing their sense of ownership at a community level
  • to deliver schemes in a speedy, flexible and responsive manner, that takes into account the views of local people and enables us to encourage active travel
  • to provide a transparent and accessible service, where feedback and monitoring are integral to the whole process