Click4Assistance UK Live Chat Software
Skip to main content

Working principles

In order to achieve these aims all work on tranche 2 emergency active travel schemes will adhere to the following principles:


  • we will actively seek wider involvement of the community in active travel matters - we want to enhance local democracy and understand people’s needs
  • we will inform the community about the schemes development process by ensuring everyone has the fullest opportunity to understand and participate in their preparation and delivery - we want the community to have their say
  • we will get people involved from the earliest stages to enable them to influence design development - we want to prepare schemes that the community feels it has had a significant influence on
  • we will set out clear timetables for involvement ensuring early participation when a response can make a difference
  • we will use a variety of methods to increase involvement using traditional and new techniques to catch the attention and gain the interest of as many of the relevant people as possible


  • we will provide support to encourage community involvement at each stage of the scheme preparation process whilst ensuring realistic expectations of the design and construction process - we want to make sure we can balance the level of involvement with the availability of resources so we can carry out effective community involvement exercises
  • we will link with other initiatives which have included community participation and work with all relevant agencies to ensure issues are addressed comprehensively - we want to forge key links between the physical, social, economic and environmental aspects of all proposals


  • we will promote a spirit of mutual openness, listening to and actively involving people in the production of the schemes
  • we will acknowledge personal choice by respecting the right both to not get involved and to choose the level of involvement that individuals have
  • we will ensure that all communications are jargon-free and use plain English - where the use of technical terms is necessary they will be explained in a glossary
  • we will make sure that all communications are easily accessible to all by a range of media and locations
  • all community involvement and decisions made will be transparent and our recording processes will enable individuals and groups to see for themselves how their input has been considered
  • we will be helpful and considerate in our response to requests for information and endeavour to provide it in a timely and concise manner


  • we will maintain contact with respondents ensuring they are aware of what engagement opportunities are available, why they are important, and when they can have their say
  • we will give swift and clear feedback on the impact and value of people's contributions
  • we will monitor, review and evaluate our principles and processes to keep them relevant and to reflect the needs and aspirations of all members of the community - we will make improvements wherever considered necessary

We will set out clear boundaries regarding what is possible in areas of involvement and will ensure that it meets its all statutory requirements.