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Bus Service Improvement Plan for Cheshire West and Chester

We have been working in collaboration with local bus operators to develop an Enhanced Partnership as part of the response to the National Bus Strategy, 'Bus Back Better'.

We have developed a Bus Service Improvement Plan (BSIP) for the borough setting out our proposals for the future. We feel our BSIP is both robust and ambitious, enabling us through the Enhanced Partnership to deliver the changes needed to allow the bus to be a fully integrated transport mode and mode of choice for the many, not the few.

In setting out our proposals we have worked closely with operators and have taken on board the comments you made in our recent engagement survey.

Our Bus Service Improvement Plan will be updated annually to monitor performance, address need, remain relevant and cost effective to deliver. The detail of our BSIP can be viewed within our Bus Service Improvement Plan for Cheshire West and Chester (PDF, 7MB).

For further information please email the Transport and Infrastructure Team:

Enhanced Partnership for bus services in the borough

National Bus Strategy

The National Bus Strategy for England published on 15 March 2021 formalises the expectation that Local Transport Authorities and bus operators will work in partnership to deliver better bus services in their area.

We have made the Enhanced Partnership Plan (EP) (PDF, 1MB) and Enhanced Partnership Scheme (PDF, 663KB) in line with a new Bus Service Improvement Plan, endorsed by our Cabinet and submitted to the Department for Transport (DfT) in April 2022.

Unfortunately, we have not received a funding settlement for our BSIP, however, the Department expects Local Transport Authorities (and therefore the Enhanced Partnerships) that didn’t receive funding to deliver:

  • a statutory EP and scheme, with appropriate governance and bespoke variation mechanisms (having the correct governance in place to make changes to services in collaboration with operators)
  • a passenger charter, giving bus users rights to specified standards of service, covering punctuality, vehicle cleanliness, proportion of services operated, information and a system for redress
  • a commitment from the Local Transport Authority to retain all existing bus priority measures in the geographical area of the EP (e.g., bus lanes and traffic light systems that give priority to buses at junctions), with a description of each included in the EP scheme
  • a commitment from operators to reinvest any operating cost savings from any new bus priority provided in the future into the delivery of improvements in the Bus Service Improvement Plan
  • a commitment that all operators in the EP area will either draw on a single source of bus service information or publish the details of all services in the area on their website and in timetables

Support from DfT includes continuing to work with potential partners on a technical solution to facilitate pay-as-you-go multi-operator revenue allocation to aid multi operator ticketing, a dedicated resource, and training through the Bus Centre of Excellence.

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