Skip to main content

Replace or renew your bus pass

How do you renew your bus pass?

You will receive a letter to your home address four to six weeks before the expiry date. This will have a unique renewal code which you will need and your existing bus pass number.

Renew online

What you need to do if you have lost your pass

The charge for a replacement bus pass is £10. This charge is non-refundable, we do advise that if you have lost your pass, to wait approximately one week before you apply for a replacement, as you could find your pass within this timeframe.

Stolen passes will be replaced free of charge with a completed form and a copy of the crime letter issued by the police.

If your original pass is found after the issue of your replacement you must return the original pass to the council for secure disposal.

You can contact our concessionary fares team on 0300 123 7025 if you have any questions regarding the renewal process during the COVID-19 crisis. 

Share this page

Terms and conditions Privacy policy Cookies Contact                      

We use cookies

Cheshire West and Chester Council use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on our website. However, if you would like to, you can change your cookie settings at any time.