Replace or renew your bus pass
How do you renew your bus pass?
You will receive a letter to your home address four to six weeks before the expiry date. This will have a unique renewal code which you will need and your existing bus pass number.
What you need to do if you have lost your pass
The charge for a replacement bus pass is £10. This charge is non-refundable, we do advise that if you have lost your pass, to wait approximately one week before you apply for a replacement, as you could find your pass within this timeframe.
Stolen passes will be replaced free of charge with a completed form and a copy of the crime letter issued by the police.
If your original pass is found after the issue of your replacement you must return the original pass to the council for secure disposal.
You can contact our concessionary fares team on 0300 123 7025 if you have any questions regarding the renewal process during the COVID-19 crisis.