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Transport complaints

The Information, Concessions and Travelcard Team is committed to providing a high quality service. Your comments, good or bad are welcomed.

Where to find help 

  • By post: Information, Concessions and Travelcard Team, 4 Civic Way, Ellesmere Port CH65 0BE
  • Telephone: 01244 973402

Commercial services

If your problem is with a commercial service you should make direct contact with the bus company  running the service giving as much detail as you can about the journey concerned.

If you have contacted a bus or coach operator and have not received a satisfactory response, you may wish to contact:

Traffic commissioner complaints

You can also make a complaint about the standard of bus and coach operators, particularly on:

  • Safety
  • Punctuality of local bus services
  • Vehicle maintenance

Bus operators must register local services they intend to operate with the Traffic Commissioner. The Traffic Commissioner has powers to investigate the complaint and impose sanctions on operators who fail to run their registered services to the required standard.

  • Telephone: Vehicle and Operator Services Agency helpline - 0300 123 9000
  • By post: Traffic Commissioner for the North West, Beverley Bell, Suite 4, Stone Cross Place, Stone Cross Lane, Golborne, Warrington, WA3 2SH

Bus stop infrastructure

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