Garden waste terms and conditions

Subscription

• the new service will start on 26 February 2024
• you can subscribe at any point throughout the calendar year, although the full subscription fee of £50 will still be payable
• you can have as many garden waste bins as you need, but please note that a separate subscription is required for each bin
• digital subscribers will have the option to receive email updates and information about the garden waste service
• you can request a new permit in the subscription year if you move within the borough, but you should leave your existing bin at your old property

Charges and payments

• the subscription charge is £50 per bin, per calendar year
• at the point of application if you are in receipt of full Council Tax reduction you will be offered a reduction of £10 on your first garden waste bin subscription. Your eligibility is assessed at the point of application only. If during the subscription year your eligibility changes and you become entitled to a reduction, you will not be offered a refund for monies already paid
• payments will be taken with a credit or debit card, online, over the telephone and at some face-to-face Customer Contact Centre locations. Cash will only be accepted by exception where there are no other means of payment available.
• if a garden bin has been removed at your request, we reserve the right to apply a charge for delivery of another
• refunds will only be given for cancellations within 14 days of payment being made

Do I get a refund if my garden waste bin is not emptied?

• if your missed collection is genuinely our fault, then we will always aim to empty your bin as soon as possible
• refunds will not be made for any missed collections
• collections may be missed due to circumstances beyond our control (for example in cases such as severe/adverse weather conditions or road blockages preventing our vehicles access). Equally we may refuse a collection if your bin contains the wrong items or is too heavy to empty
• if your bin was not out by the scheduled time on the collection day you may also have missed the collection time in which case you would need to wait until your next scheduled collection day

Further information

• you will retain your current garden bin/s
• no garden side waste will be taken
• garden waste is included within the assisted collections process
• customers that currently have a 140-litre garden bin can request a larger capacity 240 litre bin

Please be advised that we reserve the right to amend the Garden Waste Collection service terms and conditions where reasonably required to ensure the efficient and effective delivery of the service.

If your permit sticker becomes lost, please contact us.