Report a missed waste or recycling collection
Please note: The garden waste collection service will now be suspended until Monday 1 March 2021.
This suspension has been extended to give us more flexibility to make sure that the main waste and recycling collections can be maintained during the current circumstances (COVID-19).
Garden waste can be recycled at your nearest recycling centre or you can compost at home.
Before you report a missed collection
Missed collections must be raised within three working days of the collection date.
Was your bin put out for collection before 7am on collection day? Our crews have until 6pm to collect your waste.
If your bin has been missed, but others were emptied please report it online. As you complete the form you will see collection service information for your street, which may help you identify the issue.
If it looks like the whole street is waiting for a collection, it may be that the crew is delayed or had to change route.
Containers need to be left at your collection point for emptying.
Common reasons collections are missed
Sometimes bins and boxes are left unemptied if they contain the wrong type of waste.
Crews will not collect extra waste such as bin bags placed out along with domestic or garden bins.
Crews will not collect bins that are too heavy, due to the risk of damage or injury to the collection crew, the container or the bin lorry.
Find out what type of waste should be placed in each type of bin or recycling box.
Report a missed collection online
Report a missed collection