Report a missed waste or recycling collection
If your waste and recycling has not been collected on the regular advertised day, you can report it here.
Report a missed bin collection
Before you report a missed collection
Was your bin put out for collection before 7am on collection day? Our collection crews have until 6pm to collect your waste on a designated collection day.
If your bin has been missed but others were emptied please complete the online form. As you complete the form you will see collection service information for your street may help you identify the issue.
Missed collections must be raised within three working days of the collection date.
If it looks like the whole street is waiting for a collection it may be that the crew is delayed or had to change route.
Common reasons collections are missed
Sometimes bins and boxes are left unemptied if they contain the wrong type of waste.
Crews will not collect additional waste such as bin bags placed out along with domestic bins.
Find out what type of waste should be placed in each type of bin or recycling box.