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Click for Assistance web chat service

Click4Assistance is used to supply and support our web chat service, which we use to handle general customer enquiries in real time. Click4Assistance is a third party UK based software company. Further information regarding how the data is processed can be found on the Click4Assistance website.

The information you provide will only be used to provide you with the help you require. If you use the web chat service we may ask for your name, email address and address where required for service delivery purposes. If required, this information will be collected along with the contents of your web chat session.

This information will be retained for six months and will not be shared with any other organisations.

You will be reminded by our operator that our web chat service is for general enquiries only and you should not enter personal information unless such information is requested to fulfil an enquiry.

An email transcript of your web chat session can be requested at any point during the session by selecting the option and providing your email address

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