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Homelessness privacy notice

Who will own my data once I submit it?

We will own your data once it has been submitted. 

Why do you need my information?

The information given will be used to provide appropriate support to you within a support service that has been commissioned by us. The service is available for any resident aged 16 and over who is homeless or at risk of being homeless.

What allows you to use my information?

When you access any of our services we will be acting in our capacity as a public authority to deliver a range of services to you in order to provide you with appropriate support. This could include support to sustain your accommodation, rehouse you in temporary accommodation or support you to move on into independent accommodation.

When you access any of our services we will collect the following information from you:

  • name and date of birth
  • gender, sexuality, ethnicity and religion
  • any relevant health information

Who will my information be shared with?

We will only ever share your information with agencies who are involved in supporting you and relating to your support needs. When we do this we will always be open and transparent about this. We will share your information if there is a risk of harm to or from you.

Do I have to provide this information and what will happen if I don’t?

The homelessness legislation places a general duty on authorities to ensure that advice and information about homelessness, and preventing homelessness, is available to everyone in their district free of charge. The legislation also requires authorities to assist individuals and families who are homeless or threatened with homelessness and apply for help.

The legislation places duties on housing authorities, and gives them powers, to meet these aims. But it also emphasises the need for joint working between housing authorities, social services and other statutory, voluntary and private sector partners in tackling homelessness more effectively.

  • Housing Act 1996
  • Homelessness Act 2002
  • Homelessness (Priority Need for Accommodation) England Order 2002
  • Homeless Reduction Act 2017

When we collect your information in order to support you, we are doing so in our capacity as a public authority.

How long will you keep this data for and why?

We will keep your information for the duration of you working with us and up to 12 months following completion of our work.

How will my information be stored?

Information will be stored on our contact management system and hosted on UK servers.

Your rights

Under data protection law, you have rights including:

  • your right of access - you have the right to ask us for copies of your personal information
  • your right to rectification - you have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • your right to restriction of processing - you have the right to ask us to restrict the processing of your information in certain circumstances
  • your right to object to processing - you have the right to object to the processing of your personal data in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

To make a request follow the instructions on our Data Protection for you page.

Will this information be used to take automated decisions about me


Will my data be transferred abroad and why