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Homelessness privacy notice

Who will own my data once I submit it

Cheshire West and Chester Council. 

Why do you need my information

The information given will be used to provide appropriate support to you within a support service that has been commissioned by Cheshire West and Chester Council. The service is available for any resident aged 16 and over who is homeless or at risk of being homeless.  

What allows you to use my information

When you access any of our services we will be acting in our capacity as a public authority to deliver a range of services to you in order to provide you with appropriate support. This could include support to sustain your accommodation, rehouse you in temporary accommodation or support you to move on into independent accommodation.

When you access any of our services we will collect the following information from you:

  • name
  • date of birth
  • gender
  • sexuality
  • ethnicity
  • religion
  • any relevant health information.

Who will my information be shared with

We will only ever share your information with agencies who are involved in supporting you and relating to your support needs.  When we do this we will always be open and transparent about this. We will share your information if there is a risk of harm to or from you.

Do I have to provide this information and what will happen if I don’t

The homelessness legislation places a general duty on authorities to ensure that advice and information about homelessness, and preventing homelessness, is available to everyone in their district free of charge. The legislation also requires authorities to assist individuals and families who are homeless or threatened with homelessness and apply for help.

The legislation places duties on housing authorities, and gives them powers, to meet these aims. But it also emphasises the need for joint working between housing authorities, social services and other statutory, voluntary and private sector partners in tackling homelessness more effectively.

  • Housing Act 1996
  • Homelessness Act 2002
  • Homelessness (Priority Need for Accommodation) England Order 2002
  • Homeless Reduction Act 2017

When we collect your information in order to support you, we are doing so in our capacity as a public authority.

How long will you keep this data for and why

We will keep your information for the duration of you working with us and up to 12 months following completion of our work.  

How will my information be stored

Information will be stored on our contact management system and hosted on UK servers.

What rights do I have when it comes to my data

Under data protection legislation, you have the right to request access to the information that we hold about you. In certain circumstances you also have the right to:

  • object to processing of personal data that is likely to cause, or is causing, damage or distress
  • prevent processing for the purpose of direct marketing
  • object to decisions being taken by automated means
  • have inaccurate personal data rectified, blocked, erased or destroyed.

We will only hold your personal information for as long as necessary for business purposes or if we are required to keep it by law.

Will this information be used to take automated decisions about me


Will my data be transferred abroad and why


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