Our commitment to you

Welcome

• We are here to help and want you to feel welcome
• We will provide a variety of ways in which to contact us
• We will treat you kindly, with respect and listen to you
• We will treat you as an individual
• We will explain clearly outcomes and decisions

Working together

• We will work with you to put things right
• We will be open and honest about what we can do and how long things might take
• If we can’t do something, we will explain why
• We will learn from your and our experiences to make things better

Making things easier

• We will support you to access our services in different ways
• We will manage your information with care and respect your privacy
• We will listen to your feed back to develop and improve our information and services

What we ask of you

• Treat us with respect
• Give us the correct information and let us know if things change
• Share your feedback so we can develop and improve our information and services

Working Together Respectfully

It’s our duty to protect all our colleagues from unreasonable and unacceptable customer contact across Cheshire West and Chester Council.

We ask that all customers treat our colleagues with respect whenever and however we work together, including face-to-face contact, written correspondence, via our phone services, digital communication, and social media.