Ukraine conflict

Local information for refugees

Ласкаво просимо в Західний Чешир і Честер

Welcome to Cheshire West and Chester in Ukrainian.

We hope we can help you to settle in during a very difficult time for you.

National and local welcome packs are available to help you to with things like money, employment, school places, health, transport and culture. These are translated into Ukrainian and Russian.

Welcome packs

The Council has also worked with resident Lana Carling, who moved to the UK from Ukraine six years ago, to record this video welcome for all Ukrainians arriving in Cheshire West and Chester.

For a directory of local services and support for residents in Cheshire West and Chester, including support for refugees, visit:

Live Well Cheshire West

Family Visa scheme

If you have arrived in the borough through this scheme then please get in touch with us to find out what support is available to help you settle here.

The Council is funded by government to provide support for refugees coming to the UK under the Homes for Ukraine scheme, which enables residents to become sponsors and offer accommodation to a Ukrainian guest for a minimum of six months. Under this scheme the Council have full details of each arrival, but not for those who have arrived in the borough under the Family Visa Scheme.

Regardless of which route Ukrainians have arrived the Council’s role is to help to make sure that all arrivals are safe and supported, and have access to services like health, education, work and benefits and that Ukrainian families are supported to integrate into local communities.

Get in touch if you have arrived through the family visa scheme

A questions and answers page has been compiled based on questions we have received through the dedicated email address or through community webinars on the borough's Ukraine response.

Ukraine response - questions and answers
GOV.UK: Homes for Ukraine scheme: frequently asked questions

1-2-1 support

If you are:

  • aged 16-24 and not in education, training or employment,
  • in Year 11 and not continuing education,
  • training or struggling to find employment

Journey First can help.

The programme offers:

  • A bespoke mentoring service,
  • A personalised action plan to guide you on your journey,
  • Support to develop your confidence and overcome challenges,
  • Signposting to other services who could help you,
  • Access to qualifications and training to help you to reach your goals,
  • Employability support to help you find and stay in a job.

Take the first step of your journey by contacting us for advice:

Supported by the European Social Fund.

Trauma Response Network

Trauma Response Network (TRN) is a registered charity which provides free therapy and support to people in the UK affected by a mass trauma event. Their service is delivered online.

TRN therapists are all members of a professional regulating body and the Eye Movement Desensitisation and Reprocessing (EMDR) Association UK, which means the therapists available via TRN are regulated by a professional body, the EMDR Association of UK and Ireland. They work towards the highest standards of practice and ethical codes in trauma care as well as receiving regular supervision by approved consultants.

Trauma Response Network