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Benefit visits and reviews

How do I request a visit?

If you are unable to attend one of our council offices, you can request a visit or phone call to help you complete a Housing Benefit or a Council Tax reduction application or to make changes to an existing claim.

Request a welfare benefit visit

What happens next?

A member of our visiting team will aim to contact you within five working days of your request.

Our officers will check your claim to make sure that you are receiving all of the benefits you are entitled to. They can also give you advice about claiming other state benefits. Once your claim has been reviewed, we will send you a letter to notify you if your award has changed.