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Benefit visits and reviews

How do you review my claim?

To make sure that we pay the right amount of benefit or reduction, we carry out reviews by:

  • visiting you at home
  • holding an interview at a council office
  • taking information by telephone
  • asking you to complete a paper review form by post.

If we are visiting you at your home address, we would normally contact you in advance to let you know the date and time of our visit. If you are unable to make the appointment, please let us know so that we can re-arrange the visit. All our officers carry proof of identity and you should ask to see this before you let anyone into your home.