Changes to registration services

To keep customers and staff safe during the Coronavirus (COVID-19) outbreak and to use our limited resources in the best way possible we have made changes to our registration services. Our current priority is arranging and providing death registrations.

We are experiencing an unprecedented number of enquiries. We completely understand, but ask that customers remain patient. Please be assured we will respond to enquiries as soon as we can, but there will inevitably be a delay. To postpone or rearrange a ceremony already booked with the registration team please email: chesterregisteroffice@cheshirewestandchester.gov.uk.

We are not currently taking bookings for any ceremonies

We are postponing birth registrations, notice of marriage and civil partnership appointments until further notice.

will not accept customers visiting in person to order and/ or collect copy certificates. Copy certificates can still be ordered online, but there may be a delay in dispatching certificates. Certificates can be ordered online.

We will accept email orders for copy certificates, but these will be dealt with as lower priority and would encourage all customers to order online if they can, email: chesterregisteroffice@cheshirewestandchester.gov.uk.

We have suspended our fast track certificate ordering system

We are not offering European Settlement Scheme verification service at this current time

We will continue to review our service provision on an ongoing basis. Regular updates will be provided on our webpages.